G4S

ATM Management Services Supervisor

Blantyre, Malawi

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Job ID: 27779

Job category: Cash Solutions

Location: Blantyre, Malawi

Date posted: N/A

Closing date:

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Key Responsibilities

Operational Leadership: Supervise daily ATM management operations, ensuring all service deliverable targets (SLAs) are met through strategic resource allocation and timely cash replenishment.

Financial Oversight: Lead the reconciliation of cash residues and conduct thorough investigations into any discrepancies to ensure 100% financial accuracy.

Planning & Forecasting: Coordinate high volume cash logistics, including demand forecasting for public holidays and peak periods to prevent service downtime.

Compliance & Risk Management: Ensure all regional ATM operations remain fully compliant with Group Mandatory Security Principles, regulatory requirements, and internal cash controls.

Team Development: Manage and mentor a team of ATM Custodians, providing the training and support necessary to maintain a high performance culture.

Loss Prevention: Proactively identify operational risks and implement robust mitigation strategies to safeguard assets.

Stakeholder Engagement: Act as a key point of contact for banking clients, ensuring service excellence and maintaining strong professional relationships.

Requirements & Qualifications

Education: Bachelor’s Degree in Business Management, Finance, or a related field.

Experience: At least 2 years of relevant experience in a supervisory capacity, ideally within the banking, logistics, or security sectors.

Leadership Skills: Proven ability to lead and motivate teams, resolve conflicts, and drive performance.

Analytical Thinking: Strong capacity to analyze operational data, identify trends, and make informed, data driven decisions.

Communication: Exceptional verbal and written communication skills for effective interaction with team members and corporate stakeholders.

Work Ethic: Objective driven with the ability to thrive in a high pressure environment with strict deadlines.

Customer Focus: A steadfast commitment to service excellence and client satisfaction.

• Supervise daily ATM management operations, ensuring all service deliverable targets (SLAs) are met through strategic resource allocation and timely cash replenishment.
• Lead the reconciliation of cash residues and conduct thorough investigations into any discrepancies to ensure 100% financial accuracy.
• Coordinate high volume cash logistics, including demand forecasting for public holidays and peak periods to prevent service downtime.
• Ensure all regional ATM operations remain fully compliant with Group Mandatory Security Principles, regulatory requirements, and internal cash controls.
• Manage and mentor a team of ATM Custodians, providing the training and support necessary to maintain a high performance culture.
• Proactively identify operational risks and implement robust mitigation strategies to safeguard assets.
• Act as a key point of contact for banking clients, ensuring service excellence and maintaining strong professional relationships.

• Leadership Skills
• Analytical Thinking
• Communication Skills
• Work Ethic
• Customer Focus

• Bachelor’s Degree in Business Management, Finance, or a related field.
• At least 2 years of relevant experience in a supervisory capacity, ideally within the banking, logistics, or security sectors.