At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

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Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.

About the Department

Member Firm Internal Services

Internal Services roles are as broad and varied as the clients we serve, from sales and marketing, to human resources, technology and more. These roles help to support our Deloitte teams as they deliver quality service to our internal clients. We are trusted business advisers who champion operational excellence. Discover your impact in an organisation that offers a variety of opportunities and a culture of belonging, high performance, and opportunity.

We currently have an exciting opportunity for a dynamic person to join our Member Firm Internal Services Department – Operations as an Administration & Security Officer. This position will be based in our Blantyre office in Malawi.

Job Description

Reporting to the Regional Senior Manager, the successful candidate will ensure effective administrative, facilities and security services across Malawi by overseeing general office administration, workplace security and safety, and improving facility management standards.

What you will do

Administration

• Oversee office & facilities management to ensure the office and its contents are maintained to agreed standards, with timely, cost‑effective repairs and maintenance.
• Manage workplace health, safety and cleanliness, and ensure staff complete mandatory H&S/security training.
• Supervise and develop support services staff (messengers, cleaners, drivers, reception, catering), including coaching, performance appraisal and rota management.
• Manage procurement, asset and capex activities: negotiate purchases, control spend against approved budgets and deliver capex projects to scope and budget.
• Ensure effective delivery of office support services (telephone, messenger, reception/switchboard, filing) within firm policies and service standards.
• Maintain compliance with global, regional and local statutory/regulatory and internal requirements (licences, audits, policy reviews, ISO and statutory audits).
• Support risk management, business continuity and stakeholder events (audits, trainings, client meetings, rollouts), collaborating across departments to enable smooth operations.
• Support the Senior Manager with operational budgeting, forecasting, monitoring and cost control; perform any other duties as assigned.

Security

• Lead prompt response and thorough investigations of security incidents, ensuring timely remediation and implementation of recommendations to protect people and assets.
• Drive continuous risk reduction by proactively identifying vulnerabilities and applying effective mitigation measures to minimise incident occurrence and severity.
• Maintain the reliability and readiness of physical security systems and oversee vendor performance to ensure robust site protection.
• Ensure compliance with organisational security policies, audit requirements and preparedness standards through regular reviews, testing and corrective actions.
• Deliver security training, liaise with local authorities and provide clear, timely reports to senior management to support informed decision‑making.

Qualifications

• A bachelor’s degree in business administration or related discipline. A Security Management or Criminal Justice qualification is an added advantage.
• At least five (5) years relevant work experience.
• Proactive, resourceful and customer-focused with a solution-oriented mindset.
• Discreet and trustworthy with a strong sense of confidentiality and corporate responsibility.
• Team player with the ability to work independently and support multiple stakeholders.
• Flexible and adaptable to changing priorities and occasional extended hours when required.

Skills and experience

Switch Broadband Providers

• Strong organisational and project management skills with the ability to manage multiple tasks, prioritise effectively and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in using systems, MS Office (Word, Excel, PowerPoint, Outlook).
• Attention to detail and strong accuracy in document preparation and data entry.
• Good numerical and financial literacy to manage purchase requisitions and budgeting tasks.

Additional Information

Your role as a leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Leadership Capabilities

• Living our Purpose – Identifies and embraces our purpose and values and puts these into practice in their professional life.
• Influence – Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
• Performance drive – Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
• Strategic direction – Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
• Talent development – Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.

Why Deloitte?

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.

• Oversee office & facilities management to ensure the office and its contents are maintained to agreed standards, with timely, cost‑effective repairs and maintenance.
• Manage workplace health, safety and cleanliness, and ensure staff complete mandatory H&S/security training.
• Supervise and develop support services staff (messengers, cleaners, drivers, reception, catering), including coaching, performance appraisal and rota management.
• Manage procurement, asset and capex activities: negotiate purchases, control spend against approved budgets and deliver capex projects to scope and budget.
• Ensure effective delivery of office support services (telephone, messenger, reception/switchboard, filing) within firm policies and service standards.
• Maintain compliance with global, regional and local statutory/regulatory and internal requirements (licences, audits, policy reviews, ISO and statutory audits).
• Support risk management, business continuity and stakeholder events (audits, trainings, client meetings, rollouts), collaborating across departments to enable smooth operations.
• Support the Senior Manager with operational budgeting, forecasting, monitoring and cost control; perform any other duties as assigned.
• Lead prompt response and thorough investigations of security incidents, ensuring timely remediation and implementation of recommendations to protect people and assets.
• Drive continuous risk reduction by proactively identifying vulnerabilities and applying effective mitigation measures to minimise incident occurrence and severity.
• Maintain the reliability and readiness of physical security systems and oversee vendor performance to ensure robust site protection.
• Ensure compliance with organisational security policies, audit requirements and preparedness standards through regular reviews, testing and corrective actions.
• Deliver security training, liaise with local authorities and provide clear, timely reports to senior management to support informed decision‑making.

• Strong organisational and project management skills with the ability to manage multiple tasks, prioritise effectively and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in using systems, MS Office (Word, Excel, PowerPoint, Outlook).
• Attention to detail and strong accuracy in document preparation and data entry.
• Good numerical and financial literacy to manage purchase requisitions and budgeting tasks.

• A bachelor’s degree in business administration or related discipline. A Security Management or Criminal Justice qualification is an added advantage.
• At least five (5) years relevant work experience.
• Proactive, resourceful and customer-focused with a solution-oriented mindset.
• Discreet and trustworthy with a strong sense of confidentiality and corporate responsibility.
• Team player with the ability to work independently and support multiple stakeholders.
• Flexible and adaptable to changing priorities and occasional extended hours when required.