ABOUT THE ROLE

TNM Malawi is inviting applications from suitably qualified candidates for the position of Administrator, Enterprise Applications. Reporting to the Manager, IT Applications and Support in the Information Services Division, the role is responsible for configuring, maintaining, and supporting enterprise applications as the core enabler of enterprise business across various TNM products and services. You will ensure optimal performance, availability, and quality of service for enterprise solutions.

KEY REQUIREMENTS

Education: Bachelor of Science Degree in Computer Science, Information Technology, Information Systems, or an equivalent qualification.

Experience: Minimum of 3 years’ practical experience working in a busy IT environment.

Knowledge & Skills:

• Sound knowledge of IT Service Management (ITSM) principles and practices.
• Sound working knowledge of Enterprise Resource Planning (ERP) platforms.
• Proven project management skills and capabilities.
• Practical knowledge and experience in cPanel, Bandwidth Control, and Web/Domain management will be an added advantage.

Key Attributes: Excellent teamwork and collaborative skills; strong ability to multitask and consistently deliver high-quality outputs within tight deadlines; solid analytical, technical, and operational troubleshooting capabilities.

KEY RESPONSIBILITIES

• Monitor and maintain all enterprise business applications to achieve performance objectives outlined in Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
• Install, configure, and update enterprise business applications, ensuring software licenses remain fully up to date and compliant.
• Configure, implement, and maintain enterprise products and services in accordance with approved change requests from commercial functions.
• Conduct systematic tests for enterprise products and services to ensure optimal availability, functionality, and overall quality of service for customers.
• Perform second-level support for customer-facing enterprise services and products as escalated by customer-facing functions.
• Conduct training sessions for customer-facing teams on enterprise business products and services.
• Participate in continual service improvement forums as a technical lead for enterprise products and services.

RECRUITMENT PROCESS NOTE:

TNM utilizes an ExamHub System for recruitment. Eligible candidates will be required to undertake a job-specific multiple-choice examination as the first stage of the selection process. Candidates who are successful in the examination will subsequently be invited for an oral interview.

TNM is an equal-opportunity employer; we say NO to child labour and promote decent work for all.

• Monitor and maintain all enterprise business applications to achieve performance objectives outlined in Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
• Install, configure, and update enterprise business applications, ensuring software licenses remain fully up to date and compliant.
• Configure, implement, and maintain enterprise products and services in accordance with approved change requests from commercial functions.
• Conduct systematic tests for enterprise products and services to ensure optimal availability, functionality, and overall quality of service for customers.
• Perform second-level support for customer-facing enterprise services and products as escalated by customer-facing functions.
• Conduct training sessions for customer-facing teams on enterprise business products and services.
• Participate in continual service improvement forums as a technical lead for enterprise products and services.

• Sound knowledge of IT Service Management (ITSM) principles and practices.
• Sound working knowledge of Enterprise Resource Planning (ERP) platforms.
• Proven project management skills and capabilities.
• Practical knowledge and experience in cPanel, Bandwidth Control, and Web/Domain management will be an added advantage.
• Excellent teamwork and collaborative skills
• Strong ability to multitask and consistently deliver high-quality outputs within tight deadlines
• Solid analytical, technical, and operational troubleshooting capabilities.

• Bachelor of Science Degree in Computer Science, Information Technology, Information Systems, or an equivalent qualification.