Livestock Care Centre Ltd is an animal-health and livestock solutions company providing veterinary medicines and vaccines, livestock and poultry health products, animal feeds and nutritional products, livestock equipment, and technical support to farmers. We are inviting applications from suitably qualified, experienced and commercially oriented individuals to fill two positions of Animal Health Technician based at our shop in Area 49, Lilongwe.

ROLE PURPOSE

The Animal Health Technician will provide high-quality technical and customer support to livestock and poultry farmers while actively participating in product sales, quality assurance, inventory management and the day-to-day operation of the shop. The position requires an individual who can effectively combine animal-health technical knowledge, livestock husbandry experience, customer service and commercial sales responsibilities.

Responsibilities or duties

• Provide professional frontline technical support and practical livestock-husbandry guidance to customers within the authorised scope of practice.
• Assist customers in selecting appropriate veterinary medicines, vaccines, nutritional products, feeds, supplements and livestock equipment.
• Explain correct product use, dosage, administration, withdrawal periods, storage and handling requirements within professional scope.
• Actively promote and sell company products and contribute towards achievement of individual and shop sales targets.
• Build strong relationships with farmers and other customers and provide effective after-sales technical support.
• Receive, inspect and correctly store veterinary medicines, vaccines and other products.
• Maintain the vaccine cold chain, including routine refrigerator and temperature monitoring and documentation.
• Conduct routine quality assurance (QA) checks covering product condition, batch/lot numbers, expiry dates, storage conditions and product traceability.
• Apply FEFO (First Expiry, First Out) principles and promptly identify and quarantine expired, damaged, recalled or otherwise non-conforming products.
• Maintain accurate stock records and participate in receiving goods, stock counts, reconciliation, stock transfers and inventory control.
• Maintain proper records of veterinary medicines and vaccines in accordance with company procedures and applicable regulatory requirements.
• Handle customer complaints professionally, document product-quality concerns and escalate technical or regulatory matters appropriately.
• Participate in daily shop opening/closing, merchandising, POS/sales processing and other routine shop operations.
• Support implementation and continuous improvement of company SOPs, quality systems and regulatory compliance.
• Perform other reasonable animal-health, sales and operational duties assigned by management.

Qualifications or requirements

• Applicants must possess a minimum of a Diploma in Animal Health from a recognized institution.
• Where the duties constitute regulated veterinary or para-veterinary practice, applicants should be appropriately registered or eligible for registration with the relevant veterinary regulatory authority in Malawi.

Experience needed

• At least three (3) years of relevant working experience, preferably in a busy commercial animal-health, veterinary, livestock, agricultural-input or related service company.
• Strong practical experience in customer support and livestock husbandry, particularly poultry and/or livestock production.
• Previous experience in veterinary pharmaceuticals, vaccines, livestock inputs, technical sales, inventory management or veterinary retail operations will be a strong advantage.

REQUIRED COMPETENCIES

• Strong customer-service and communication skills.
• Commercial awareness and a strong sales orientation.
• Practical livestock-production and husbandry knowledge.
• Integrity, accountability and attention to detail.
• Strong record-keeping and inventory-control discipline.
• Basic computer literacy and ability to use POS/business systems.
• Ability to work effectively with minimal supervision and as part of a team.

Any other provided details

Performance will be assessed across technical competence, customer satisfaction, sales performance, stock accountability, quality assurance and regulatory compliance.

• Provide professional frontline technical support and practical livestock-husbandry guidance to customers within the authorised scope of practice.
• Assist customers in selecting appropriate veterinary medicines, vaccines, nutritional products, feeds, supplements and livestock equipment.
• Explain correct product use, dosage, administration, withdrawal periods, storage and handling requirements within professional scope.
• Actively promote and sell company products and contribute towards achievement of individual and shop sales targets.
• Build strong relationships with farmers and other customers and provide effective after-sales technical support.
• Receive, inspect and correctly store veterinary medicines, vaccines and other products.
• Maintain the vaccine cold chain, including routine refrigerator and temperature monitoring and documentation.
• Conduct routine quality assurance (QA) checks covering product condition, batch/lot numbers, expiry dates, storage conditions and product traceability.
• Apply FEFO (First Expiry, First Out) principles and promptly identify and quarantine expired, damaged, recalled or otherwise non-conforming products.
• Maintain accurate stock records and participate in receiving goods, stock counts, reconciliation, stock transfers and inventory control.
• Maintain proper records of veterinary medicines and vaccines in accordance with company procedures and applicable regulatory requirements.
• Handle customer complaints professionally, document product-quality concerns and escalate technical or regulatory matters appropriately.
• Participate in daily shop opening/closing, merchandising, POS/sales processing and other routine shop operations.
• Support implementation and continuous improvement of company SOPs, quality systems and regulatory compliance.
• Perform other reasonable animal-health, sales and operational duties assigned by management.

• Strong customer-service and communication skills.
• Commercial awareness and a strong sales orientation.
• Practical livestock-production and husbandry knowledge.
• Integrity, accountability and attention to detail.
• Strong record-keeping and inventory-control discipline.
• Basic computer literacy and ability to use POS/business systems.
• Ability to work effectively with minimal supervision and as part of a team.

• Diploma in Animal Health from a recognized institution.
• Appropriately registered or eligible for registration with the relevant veterinary regulatory authority in Malawi (where applicable).