Ecobank, the Pan African Bank provides a world class multicultural and multilingual dynamic work environment that allows people to excel and reach their potential. Ecobank Malawi is excited to invite applications from suitably qualified, passionate, innovative and experienced professionals to join our team.

Job Purpose

Reporting to the Head of Technology, the successtul candidate will be responsible for providing technical support for a range of applications and systems used by the Bank. The role involves troubleshooting and resolving issues, as well as development of new solutions and upgrades.

Qualifications or requirements 

• Strong problem-solving and analytical skills
• Ability to work under pressure and manage multiple priorities
• Excellent team player with good communication skills
• Service-oriented with strong time and people management skills
• Project management and innovative mindset
• Software development Skills

Experience needed

Bachelor’s degree in Computer Science, Information Technology or related field of study plus at least 3 years relevant experience in the banking sector.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Ecobank is an equal opportunity employer, If your career aspirations align with these opportunities, we encourage you to apply in confidence, quoting the job title as the email subject.

• Manage and support all Core Banking Applications (CBA) and non-CBA applications and e-channels.
• Develop and maintain operational documentation for all applications and e-channels.
• Perform systems administration, configuration, integration and performance monitoring.
• Provide user support and training on all supported applications.
• Execute routine system maintenance, backups, restoration, and operational checks.
• Coordinate system maintenance activities and ensure compliance with Ecobank Group change and configuration management guidelines.
• Supervise and monitor the development and integration of relevant interfaces with third-party applications.
• Automate manual systems as well as repetitive tasks and workflows across various business functions.
• Manage the software library and ensure secure on-site and off-site backups for all applications.

• Strong problem-solving and analytical skills
• Ability to work under pressure and manage multiple priorities
• Excellent team player with good communication skills
• Service-oriented with strong time and people management skills
• Project management and innovative mindset
• Software development Skills

• Bachelor’s degree in Computer Science, Information Technology or related field of study