Job Purpose

The Branch Manager will be responsible for managing the full operations, staff, sales, stock, cash, customer service, administration, and performance of an assigned MBL Holdings Limited Branch. In the modern business environment, a Branch Manager must be both an operations leader and a business performance manager. The role requires strong leadership, financial discipline, customer focus, digital reporting, stock control, staff supervision, and the ability to grow branch profitability while protecting company assets.

Key Responsibilities

• Manage the daily operations of the branch and ensure smooth, efficient, and profitable business activities.
• Supervise branch staff and ensure discipline, punctuality, productivity, teamwork, and professionalism.
• Monitor sales performance, revenue targets, customer service, and branch profitability.
• Ensure proper stock control, stock counts, stock movement records, stock security, and loss prevention.
• Oversee cash handling, banking, receipts, invoices, petty cash, credit control, and branch reconciliations.
• Ensure all company policies, procedures, internal controls, and reporting requirements are followed.
• Prepare daily, weekly, and monthly branch reports for management.
• Use digital systems, Excel, and company reporting tools to track branch performance.
• Resolve customer complaints and maintain strong customer relationships.
• Monitor branch expenses and control unnecessary costs.
• Ensure branch assets, vehicles, equipment, facilities, and company property are properly maintained.
• Coordinate with head office on procurement, stock replenishment, staffing, finance, administration, and operational issues.
• Identify local market opportunities and recommend ways to grow branch revenue.
• Prevent fraud, theft, stock losses, unauthorised discounts, cash shortages, and operational misconduct.
• Promote a culture of accountability, customer service, business growth, discipline, and teamwork.

Required Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Management, Accounting, Marketing, Logistics, Operations Management, or a related field.
• Additional training in sales, operations management, stock control, accounting, leadership, or customer service will be an advantage.
• Strong understanding of branch operations, stock control, cash management, staff supervision, customer service, and reporting.

Required Experience

• Minimum of 3 to 5 years’ experience in branch management, operations, retail, sales, logistics, trading, administration, or customer service.
• Experience managing staff, stock, cash, customers, assets, and branch performance is essential.
• Experience in a multi-branch company, trading business, agriculture, logistics, fuel, manufacturing, or retail environment will be an added advantage.

Key Skills and Competencies

• Strong leadership and supervisory skills.
• Good financial discipline and understanding of basic accounting.
• Excellent customer service and problem-solving skills.
• Strong stock control and operational management ability.
• Ability to work independently and meet targets.
• High integrity, accountability, and discipline.
• Good reporting and communication skills.
• Ability to manage pressure, staff issues, customer complaints, and branch challenges professionally.
• Good computer skills, especially Microsoft Excel and digital reporting systems.
• Strong focus on profitability, efficiency, and company asset protection.

• Manage the daily operations of the branch and ensure smooth, efficient, and profitable business activities.
• Supervise branch staff and ensure discipline, punctuality, productivity, teamwork, and professionalism.
• Monitor sales performance, revenue targets, customer service, and branch profitability.
• Ensure proper stock control, stock counts, stock movement records, stock security, and loss prevention.
• Oversee cash handling, banking, receipts, invoices, petty cash, credit control, and branch reconciliations.
• Ensure all company policies, procedures, internal controls, and reporting requirements are followed.
• Prepare daily, weekly, and monthly branch reports for management.
• Use digital systems, Excel, and company reporting tools to track branch performance.
• Resolve customer complaints and maintain strong customer relationships.
• Monitor branch expenses and control unnecessary costs.
• Ensure branch assets, vehicles, equipment, facilities, and company property are properly maintained.
• Coordinate with head office on procurement, stock replenishment, staffing, finance, administration, and operational issues.
• Identify local market opportunities and recommend ways to grow branch revenue.
• Prevent fraud, theft, stock losses, unauthorised discounts, cash shortages, and operational misconduct.
• Promote a culture of accountability, customer service, business growth, discipline, and teamwork.

• Strong leadership and supervisory skills.
• Good financial discipline and understanding of basic accounting.
• Excellent customer service and problem-solving skills.
• Strong stock control and operational management ability.
• Ability to work independently and meet targets.
• High integrity, accountability, and discipline.
• Good reporting and communication skills.
• Ability to manage pressure, staff issues, customer complaints, and branch challenges professionally.
• Good computer skills, especially Microsoft Excel and digital reporting systems.
• Strong focus on profitability, efficiency, and company asset protection.

• Diploma or Bachelor’s Degree in Business Administration, Management, Accounting, Marketing, Logistics, Operations Management, or a related field.
• Additional training in sales, operations management, stock control, accounting, leadership, or customer service will be an advantage.
• Strong understanding of branch operations, stock control, cash management, staff supervision, customer service, and reporting.