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Vacancy title:
Call Centre Agent
[Type: FULL_TIME, Industry: Logistics, Category: Customer Service,Transportation & Logistics,Communications & Writing]
Jobs at:
Speed Courier and Logistics
Deadline of this Job:
Friday, January 23 2026
Duty Station:
Lilongwe | Lilongwe
Summary
Date Posted: Wednesday, January 21 2026, Base Salary: Not Disclosed
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JOB DETAILS:
About Speed Courier Malawi
Speed Courier Malawi is a customer-focused logistics company committed to providing reliable, timely, and professional delivery services. To strengthen our customer support operations, we are seeking motivated and skilled Call Centre Agents.
Job Overview
- Location: Lilongwe
- Employment Type: Full Time
The Call Centre Agent will be responsible for handling customer inquiries, providing shipment updates, resolving complaints, and ensuring a high standard of customer satisfaction while meeting performance targets.
The Role
Key Responsibilities
- Handle customer inquiries and service requests professionally
- Provide timely and accurate shipment updates to customers
- Resolve customer complaints efficiently
- Meet individual and team performance targets
- Maintain accurate records of customer interactions
Qualifications and Skills
- Certificate in Communication or its equivalent
- Excellent verbal communication skills in English and local languages
- Customer service experience (preferred)
- Ability to work effectively in a fast-paced environment
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
Job application procedure
Interested in applying for this job? Click here to submit your application now.
How to Apply
Interested candidates should submit the following:
- Application letter
- Curriculum Vitae (CV)
- Copies of relevant certificates
Applications should be sent
OR
Postal Address:
P.O. Box 781
Lilongwe (Maula Mall)
Application Deadline
23 January, 2026
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