CAREER OPPORTUNITY

Outple is recruiting on behalf of Spark Klean for a full-time Cleaning Operations Supervisor based in Malawi. Spark Klean is building a professional cleaning and staffing business serving households, offices and commercial organisations. The successful candidate will help find, assess, train and manage reliable cleaning and service staff.

Responsibilities

• Find and recruit suitable cleaners and other service workers.
• Build relationships with reliable recruitment sources and communities.
• Interview candidates and assess their attitude, experience and practical ability.
• Check identification, addresses, employment history and references.
• Coordinate appropriate background checks and maintain complete worker records.
• Develop and deliver practical induction and cleaning training.
• Match workers to suitable jobs and organise rotas and replacements.
• Monitor attendance, conduct and service quality.
• Resolve worker and client problems quickly and professionally.
• Help build effective recruitment, training and operating processes.
• Support commercial quotations and tenders when required.

Requirements

• At least four years’ experience in commercial cleaning, housekeeping, security, facilities management or another staffing-based service business.
• Practical experience recruiting, training and supervising frontline workers.
• Strong knowledge of local recruitment channels and communities.
• Experience handling attendance, performance and disciplinary problems.
• Strong organisation, judgement and problem-solving ability.
• Confident communication in English and Chichewa.
• Able to use WhatsApp, email and basic spreadsheets.
• High integrity and verifiable references.

Advantage: Experience with commercial cleaning contracts, quotations or tenders.

• Find and recruit suitable cleaners and other service workers.
• Build relationships with reliable recruitment sources and communities.
• Interview candidates and assess their attitude, experience and practical ability.
• Check identification, addresses, employment history and references.
• Coordinate appropriate background checks and maintain complete worker records.
• Develop and deliver practical induction and cleaning training.
• Match workers to suitable jobs and organise rotas and replacements.
• Monitor attendance, conduct and service quality.
• Resolve worker and client problems quickly and professionally.
• Help build effective recruitment, training and operating processes.
• Support commercial quotations and tenders when required.

• Strong knowledge of local recruitment channels and communities.
• Experience handling attendance, performance and disciplinary problems.
• Strong organisation, judgement and problem-solving ability.
• Confident communication in English and Chichewa.
• Able to use WhatsApp, email and basic spreadsheets.

• At least four years’ experience in commercial cleaning, housekeeping, security, facilities management or another staffing-based service business.
• Practical experience recruiting, training and supervising frontline workers.
• High integrity and verifiable references.