The Role

The CSA will conduct high-volume outbound calls to community volunteers in bid to monitor the utilization and functionality of ILC devices, track supply chains and device refills, and collect rigorous data that ensures the delivery of safe drinking water to remote communities. He/she will report to the Coordinator for ILC

Key Responsibilities

• The CSA will engage promoters” (community volunteers) to verify if the chlorine dispensers or ILC devices are functional, leaking, or damaged and ensure closed maintenance cycle
• Through the engagement of promoters, the CSA will support the monitoring of devices’ chlorine levels at the community level; proactively identify points where chlorine refills by field teams are needed
• Working hand in hand with field teams, he/she will accurately log technical faults and issues for field officers to repair broken hardware
• Working hand in hand with field teams to engage the target community and promoter volunteers to promote ILC devices’ usage, he/she handle any/all possible challenges, and report the same to the supervisor
• The CSA will support the program to identify barriers to usage (e.g., taste preferences, distance to the water point) and record these insights for the program team
• He/she will work to reinforce the importance of the “correct dose” of chlorine at Water Point and Water Collection Point, and safe water storage during calls

Requirements

• Diploma in fields such as Communication Development, Journalism, Community Development, Social Work, Project Management or equivalent
• At least 2 years working experience working with communities or social enterprises/NGOs in similar role
• Certificate in similar subjects but at least 5 years’ experience in similar role will be considered
• Intermediate knowledge in WASH including water treatment and community level
• Fluency in English, Chichewa, or any other local languages
• Excellent communication skills and good public relations

Position Location

This role will be based in Blantyre, Malawi.

Please note that we are unable to sponsor or take over sponsorship of a Malawi employment visa at this time. Applicants must be legally authorized to work in the Malawi for roles based in Malawi.

Benefits

Evidence Action provides a comprehensive benefits package for employees worldwide. Benefits include:

• Comprehensive health insurance
• Pension/ Retirement savings options
• Paid leave
• Avenues for engagement and recognition
• Benefits may differ based on country-specific regulations

Evidence Action is an Equal Opportunity Employer with a commitment to representation and inclusion. All individuals, regardless of personal characteristics, are encouraged to apply.

• The CSA will engage promoters” (community volunteers) to verify if the chlorine dispensers or ILC devices are functional, leaking, or damaged and ensure closed maintenance cycle
• Through the engagement of promoters, the CSA will support the monitoring of devices’ chlorine levels at the community level; proactively identify points where chlorine refills by field teams are needed
• Working hand in hand with field teams, he/she will accurately log technical faults and issues for field officers to repair broken hardware
• Working hand in hand with field teams to engage the target community and promoter volunteers to promote ILC devices’ usage, he/she handle any/all possible challenges, and report the same to the supervisor
• The CSA will support the program to identify barriers to usage (e.g., taste preferences, distance to the water point) and record these insights for the program team
• He/she will work to reinforce the importance of the “correct dose” of chlorine at Water Point and Water Collection Point, and safe water storage during calls

• Fluency in English, Chichewa, or any other local languages
• Excellent communication skills and good public relations
• Intermediate knowledge in WASH including water treatment and community level

• Diploma in fields such as Communication Development, Journalism, Community Development, Social Work, Project Management or equivalent
• Certificate in similar subjects but at least 5 years’ experience in similar role will be considered