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Vacancy title:
Customer Retention and Loyalty Manager
[Type: FULL_TIME, Industry: Telecommunications, Category: Management, Advertising & Marketing, Business Operations, Customer Service]
Jobs at:
Telekom Networks Malawi PLC
Deadline of this Job:
Monday, June 15 2026
Duty Station:
Malawi | Lilongwe
Summary
Date Posted: Wednesday, June 10 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Telekom Networks Malawi plc (TNM)
Responsibilities or duties
- Develop and expand strategic redemption partnerships across retail, digital, financial services, hospitality, and enterprise sectors to increase program value and customer engagement.
- Monitor and optimize loyalty program commercial performance metrics, including active participation, redemption rates, points liability, breakage, and points velocity.
- Collaborate with Marketing, Product, Digital and IT teams to implement automated and personalized loyalty campaign based on customer behavior and segmentation.
- Evaluate the effectiveness and ROI of loyalty initiatives through measurable impact on ARPU, retention, customer engagement and CLV growth.
Qualifications or requirements (e.g., education, skills)
Bachelor’s degree in business administration, Marketing, Statistics, Economics, Telecommunication, Data Analytics, or related commercial field.
Experience needed
Experience in customer retention, loyalty program management, commercial analytics, or CRM within telecommunications, banking, or financial services.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested applicants should send the application letters together with curriculum vitae to the following address, indicating their preferable job location.
The Human Resources and Administration Director
TNM Plc
Livingstone Towers
P.O Box 3039 Blantyre
The application letters should not be received later than 15th June 2026.
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