ABOUT THE ROLE

Giraffe Powa Limited is seeking a friendly, professional, and solution-oriented Customer Service Care Officer to join their team in Lilongwe. In this role, you will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience. You will also maintain accurate records and work closely with other departments to escalate complex issues when needed.

KEY REQUIREMENTS

• Minimum of a secondary school certificate; a diploma or certificate in Customer Service, Business Administration, or a related field is an added advantage.
• Previous experience in customer service is preferred.
• Must have accounting experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer literacy and proficiency in Microsoft Office applications.
• Ability to work under pressure and as part of a team.
• Positive attitude and commitment to delivering outstanding customer service.

KEY RESPONSIBILITIES

• Welcome and assist customers in a professional and friendly manner.
• Respond to customer inquiries via phone, email, or in person.
• Resolve customer complaints promptly and effectively.
• Maintain accurate customer records and update databases.
• Provide information about products and services.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction.
• Perform other customer service-related duties as assigned.

• Welcome and assist customers in a professional and friendly manner.
• Respond to customer inquiries via phone, email, or in person.
• Resolve customer complaints promptly and effectively.
• Maintain accurate customer records and update databases.
• Provide information about products and services.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction.
• Perform other customer service-related duties as assigned.

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer literacy and proficiency in Microsoft Office applications.
• Ability to work under pressure and as part of a team.
• Positive attitude and commitment to delivering outstanding customer service.

• Minimum of a secondary school certificate; a diploma or certificate in Customer Service, Business Administration, or a related field is an added advantage.
• Previous experience in customer service is preferred.
• Must have accounting experience.