Background

Telekom Networks Malawi Plc (TNM Plc) is leading Malawi’s digital transformation, delivering next generation connectivity, mobile financial services, and enterprise solutions that are redefining how businesses connect, operate, and grow. As a fast evolving, innovation driven telecommunications and digital services provider, TNM is shaping the future of connectivity in Malawi. To support this vision, we are seeking to attract high calibre, commercially astute, and relationship driven professionals to join the Company in the positions below. This is a high impact opportunity for individuals who thrive in dynamic, performance-oriented environments and are motivated by results. At TNM, you will join a team that goes beyond to empower businesses, drive digital transformation, and unlock sustainable growth in an increasingly connected economy.

Reporting Structure

Reporting to the Marketing Director, the Data Products Manager shall be responsible for the end-to-end management of TNM’s consumer and enterprise data product portfolio. The role drives product strategy, innovation, product development, commercialization, pricing, lifecycle management, customer experience, and revenue growth for data products and digital services.

Qualifications and Experience

• Bachelor's Degree in Marketing, Business Administration, Economics, Statistics, Data Analytics, Business Information Systems, Computer Science or related field.
• Professional certifications in product management, Agile, Digital Marketing, Data Analytics, Customer Experience will be an added advantage.
• Minimum 3 years' experience in Product Management, Digital Services, Marketing, Commercial Operations, in Telecommunications, FMCG, banking or related industries.
• Strong understanding of mobile data products, digital ecosystems, customer experience, and telecom commercial operations.
• Strong analytical skills with experience using Power BI, SQL, Tableau, Excel, or similar analytics tools.
• Experience in customer insights, market research, segmentation, and campaign management.
• Strong stakeholder management and cross-functional leadership abilities.
• Demonstrated ability to manage multiple projects and deliver results in a fast-paced environment.
• Product strategy and innovation, commercial acumen.
• Data Analytics and insight generation, product lifecycle management.

• Develop and execute data products strategy and roadmap to drive growth, usage, and revenue.
• Lead the development, launch, enhancement, and retirement of data products and digital services.
• Manage the full product lifecycle, ensuring products meet customer needs and business objectives.
• Drive revenue growth through the development of compelling data propositions, bundles, and digital services.
• Monitor and optimize product performance using customer insights, analytics, and market intelligence.
• Lead customer experience improvement initiatives across all data products and services.
• Continuously conduct competitor and industry analysis to identify opportunities for innovation and market leadership.
• Manage product performance reporting, forecasting, and strategic recommendations to support commercial decision-making.
• Identify emerging market trends, customer needs, and technology opportunities to support innovation and portfolio expansion.
• Manage relationships with IS, Technical, Sales & Distribution, and external partners to ensure successful product delivery.

• Product strategy and innovation
• Commercial acumen
• Data Analytics and insight generation
• Product lifecycle management
• Stakeholder management
• Cross-functional leadership
• Project management
• Customer insights
• Market research
• Segmentation
• Campaign management
• Power BI, SQL, Tableau, Excel, or similar analytics tools

• Bachelor's Degree in Marketing, Business Administration, Economics, Statistics, Data Analytics, Business Information Systems, Computer Science or related field.
• Professional certifications in product management, Agile, Digital Marketing, Data Analytics, Customer Experience will be an added advantage.