Africa’s population is growing rapidly, with young people forming an increasing share of the workforce. Yet job creation has not kept pace, leaving millions—particularly young women—without access to stable, dignified livelihoods due to barriers such as limited education, social norms, and unpaid care responsibilities.

At the same time, Africa’s health sector is expanding and presents a powerful opportunity to create sustainable livelihood pathways. This programme focuses on transforming community-based health work into respected, viable career pathways for young people, especially women. Starting in Kenya, Ethiopia, Burkina Faso, Tanzania, and Malawi, the programme aims to professionalize community health workers, create dignified employment, and strengthen systems—contributing to both youth livelihoods and healthier communities.

Job Description

POSITION SUMMARY

As Digital Health Technical Specialist, you will drive the successful delivery and integration of digital learning solutions within our Community Health Worker workforce development programme. This is a strategic role that bridges technology, people, and systems, ensuring that innovative e-learning platforms translate into real employment outcomes and sustainable health system strengthening.

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KEY RESPONSIBILITIES

1. E-Learning Programme Delivery & Management
   • Lead country-level planning, coordination, and execution of the e-learning platform rollout, ensuring alignment with CHW workforce development targets and government priorities.
   • Integrate digital learning delivery into overall programme workplans, synchronising training schedules, deployment targets, and strategic milestones.
   • Monitor learner progression and course completion rates, ensuring training translates into recognised qualifications and measurable workforce outcomes.
   • Champion the transition of trained CHWs into tangible, compensable employment pathways and entrepreneurial opportunities.
   • Identify and escalate bottlenecks affecting certification, onboarding, or compensation activation—driving swift resolution.
2. E-Learning Ecosystem & Operational Delivery
   • Serve as the technical focal point for digital learning, building and maintaining strategic partnerships with government counterparts, training institutions, and regulatory bodies.
   • Ensure platform outputs align with national standards, accreditation requirements, and workforce frameworks, embedding quality at every stage.
   • Coordinate mechanisms that link course completion data with government HR and payroll systems, enabling seamless integration.
   • Facilitate structured dialogue with government partners to embed digital learning sustainably within public health systems.
3. Platform & Technical Oversight
   • Oversee the integration of approved learning content into the digital platform, ensuring functionality, accessibility, and optimal user experience for CHWs.
   • Manage platform performance and optimisation, maintaining reliability and driving user adoption across the learner base.
   • Design and structure learning pathways that are logically sequenced and aligned to competency development frameworks.
   • Maintain rigorous quality assurance standards for content, assessments, multimedia elements, and learner tracking mechanisms.
   • Drive continuous refinement of user experience through data analytics, learner feedback, and programme insights.
   • Manage vendor and service provider relationships, ensuring contractual obligations and service level standards are consistently met.
4. Project Management & Risk Governance
   • Develop and manage structured implementation plans for platform deployment, upgrades, and scaling activities.
   • Coordinate cross-functional inputs, managing timelines, risks, and deliverables with precision and transparency.
   • Maintain comprehensive risk logs and mitigation strategies, proactively addressing adoption, performance, and system continuity challenges.
   • Provide regular implementation updates to the Senior Programme Manager with clear recommendations and corrective actions.
5. Team Leadership & Capacity Strengthening
   • Provide direct supervision and performance management to Technical Officers – E-Learning, fostering accountability and excellence.
   • Build technical capacity within the e-learning team through structured coaching, mentoring, and constructive performance feedback.
   • Cultivate a culture of accountability, responsiveness, and solution-oriented problem-solving within the digital learning function.
6. Data, Performance & Continuous Improvement
   • Analyse platform data, learner engagement metrics, and performance indicators to inform strategic programme decisions.
   • Collaborate with Monitoring, Evaluation & Learning (MEL) teams to ensure digital data feeds into broader reporting frameworks and impact narratives.
   • Identify and pilot enhancements that improve learner experience, adoption rates, and operational efficiency—whilst maintaining platform stability and governance standards.
   KEY PERFORMANCE INDICATORS (SUCCESS MEASURES) – Building the right platform and creating lasting impact 

1. Digital Learning Rollout & Adoption
   • E-learning platform is deployed according to approved country implementation plan, with clear milestones achieved within agreed timelines.
   • CHWs are onboarded onto the platform in line with programme targets and rollout schedules.
   • Platform adoption rates meet or exceed agreed thresholds for active users and course engagement.
   • Technical disruptions are resolved within agreed service standards, minimizing impact on learning continuity.
2. Course Completion and Certification Outcomes
   • CHW course completion rates align with or exceed programme targets.
   • Assessment performance data is monitored and used to address learning gaps proactively.
   • Certification processes are completed accurately and on schedule, with minimal administrative bottlenecks.
   • Digital learning data reliably supports verification of training completion and competency achievement.
3. Workforce Integration and Livelihood Pathways
   • Clear tracking mechanisms exist linking training completion and certification to formal workforce integration pathways (government, partner-led, or entrepreneurial models).
   • Percentage of certified CHWs transitioning into recognised engagement pathways meets agreed programme benchmarks.
   • Timelines for onboarding into formal engagement or livelihood pathways are monitored, and systemic bottlenecks are identified and escalated early.
   • Platform data supports transparent reporting on workforce integration outcomes, including employment, contract-based engagement, or entrepreneurial activation where applicable.
   • Coordination mechanisms with government and ecosystem actors support sustainable integration of trained CHWs into the health workforce system.
4. Project Management
   • Implementation plans are clearly defined, monitored, and updated regularly.
   • Key milestones are delivered within agreed timeframes.
   • Cross-functional dependencies are managed effectively, reducing delays caused by coordination gaps.
   • Escalations to Senior Programme Manager are timely, solution-oriented, and supported by clear documentation.
5. Stakeholder Engagement
   • Key stakeholder groups including national, county, regional and community government functions, implementing partners, donors and users demonstrate confidence in the integrity and reliability of the e-learning system.
   • Platform outputs align with national workforce standards and accreditation requirements.
   • Donor visibility requirements related to digital learning are met on time and to agreed quality standards.
6. People & Performance
   • Technical Officers meet agreed performance standards and deliverables.
   • Clear supervision structures and performance reviews are conducted regularly.
   • Technical capability within the team improves over time, reducing reactive troubleshooting and improving proactive system management.
7. Data and Performance Insights
   • Digital learning analytics are regularly reviewed and translated into actionable insights for programme leadership.
   • Platform data aligns with MEL reporting frameworks and donor requirements.
   • Learning data is used to inform adjustments in content delivery, learner support, or rollout strategy.

Qualifications

JOB REQUIREMENTS:

1. Bachelor’s degree in  Education, Human Resource Management, Public Health, International Development, or a related field
2. A Master’s degree or post-graduate diploma is an added advantage
3. Seven (7) to nine (9) years of progressive experience in social enterprise, international development, or mission-driven organisations, with a minimum of three (3) years in a supervisory or team leadership capacity managing technical teams
4. Proven expertise in Learning Management Systems (LMS), digital learning platforms, education technology, or digital health systems, ideally within workforce development contexts
5. Demonstrated ability to translate strategic vision into executable, sustainable models that deliver measurable workforce development and systems-change outcomes
6. Experience integrating digital systems within public-sector, donor-funded, or regulated environments
7. Valid work authorisation for Malawi (citizenship, legal residency, or appropriate work permits)
8. Project or Programme Management certification (PMP, PgMP, PRINCE2 Practitioner, or equivalent)
9. Change Management certification (PROSCI, CCMP, or similar)
10. Established relationships and experience working with government institutions, accreditation bodies, or workforce regulatory frameworks
11. Background in Community Health Worker (CHW) training, health workforce strengthening, or livelihood programming
12. Experience designing or implementing gender-responsive or inclusive employment models
13. Strong commercial and financial acumen in donor-funded or blended-finance environments

Additional Information

CORE COMPETENCIES

1. Strategic and Systems Thinking: Translates programme strategy into structured implementation plans, ensuring platform rollout, certification processes, and workforce integration mechanisms are coherent and scalable. Thinks holistically, recognizing patterns and interdependencies across technology, workforce systems, policy environments, and programme delivery.
2. Entrepreneurial & Adaptive Mindset: Applies an entrepreneurial mindset to digital learning delivery by identifying opportunities to improve platform functionality, learner engagement, and scalability within governance boundaries. Balances innovation with operational discipline, ensuring experimentation does not compromise system reliability or workforce outcomes. Responds decisively to emerging implementation challenges, regulatory shifts, or ecosystem changes with practical, solution-oriented adjustments.
3. Driving Results: Sets clear performance expectations for the e-learning function, including platform adoption, course completion, and workforce integration benchmarks. Uses data and analytics to monitor performance trends and take corrective action proactively. Takes initiative without waiting for direction while keeping leadership appropriately informed.
4. Stakeholder Engagement & Influencing: Builds constructive working relationships with key stakeholder groups in the programme and E-Learning ecosystems. Navigates competing expectations diplomatically while safeguarding programme integrity and long-term sustainability.
5. Coaching and Empowerment: Creates psychological safety within the team for problem-solving and learning. Provides structured supervision, coaching, and performance feedback to Technical Officers – E-Learning. Builds technical confidence and problem-solving capability within the team, reducing reactive troubleshooting over time. Delegates responsibly with clear expectations, monitoring progress without micromanagement.
6. Building an Inclusive Environment: Ensures digital learning systems are accessible, user-centric, and responsive to gender and community realities. Promotes respectful collaboration across diverse stakeholder groups. Communicates complex technical concepts in clear, accessible language. Builds trust by being transparent, consistent, and evidence-based in interactions.
7. Innovative Leadership: Encourages practical experimentation and continuous improvement within the e-learning function. Encourages independent thinking while maintaining shared standards.. Strengthens a culture of forward-looking digital problem-solving without compromising reliability. Demonstrates flexibility without compromising standards or integrity.
8. Proactive Learner: Seeks feedback from stakeholders and team members to refine implementation approaches. Continuously updates knowledge in digital learning technologies, workforce systems integration, and project management methodologies. Demonstrates openness to learning from both successes and implementation setbacks.

• Lead country-level planning, coordination, and execution of the e-learning platform rollout, ensuring alignment with CHW workforce development targets and government priorities.
• Integrate digital learning delivery into overall programme workplans, synchronising training schedules, deployment targets, and strategic milestones.
• Monitor learner progression and course completion rates, ensuring training translates into recognised qualifications and measurable workforce outcomes.
• Champion the transition of trained CHWs into tangible, compensable employment pathways and entrepreneurial opportunities.
• Identify and escalate bottlenecks affecting certification, onboarding, or compensation activation—driving swift resolution.
• Serve as the technical focal point for digital learning, building and maintaining strategic partnerships with government counterparts, training institutions, and regulatory bodies.
• Ensure platform outputs align with national standards, accreditation requirements, and workforce frameworks, embedding quality at every stage.
• Coordinate mechanisms that link course completion data with government HR and payroll systems, enabling seamless integration.
• Facilitate structured dialogue with government partners to embed digital learning sustainably within public health systems.
• Oversee the integration of approved learning content into the digital platform, ensuring functionality, accessibility, and optimal user experience for CHWs.
• Manage platform performance and optimisation, maintaining reliability and driving user adoption across the learner base.
• Design and structure learning pathways that are logically sequenced and aligned to competency development frameworks.
• Maintain rigorous quality assurance standards for content, assessments, multimedia elements, and learner tracking mechanisms.
• Drive continuous refinement of user experience through data analytics, learner feedback, and programme insights.
• Manage vendor and service provider relationships, ensuring contractual obligations and service level standards are consistently met.
• Develop and manage structured implementation plans for platform deployment, upgrades, and scaling activities.
• Coordinate cross-functional inputs, managing timelines, risks, and deliverables with precision and transparency.
• Maintain comprehensive risk logs and mitigation strategies, proactively addressing adoption, performance, and system continuity challenges.
• Provide regular implementation updates to the Senior Programme Manager with clear recommendations and corrective actions.
• Provide direct supervision and performance management to Technical Officers – E-Learning, fostering accountability and excellence.
• Build technical capacity within the e-learning team through structured coaching, mentoring, and constructive performance feedback.
• Cultivate a culture of accountability, responsiveness, and solution-oriented problem-solving within the digital learning function.
• Analyse platform data, learner engagement metrics, and performance indicators to inform strategic programme decisions.
• Collaborate with Monitoring, Evaluation & Learning (MEL) teams to ensure digital data feeds into broader reporting frameworks and impact narratives.
• Identify and pilot enhancements that improve learner experience, adoption rates, and operational efficiency—whilst maintaining platform stability and governance standards.

• Digital learning solutions integration
• E-learning platform management
• Partnership building
• Data analysis
• Project management
• Risk management
• Team leadership
• Capacity building
• Quality assurance
• User experience refinement

• Experience in driving the successful delivery and integration of digital learning solutions.
• Experience in bridging technology, people, and systems.
• Experience in ensuring innovative e-learning platforms translate into real employment outcomes and sustainable health system strengthening.
• Experience in leading country-level planning, coordination, and execution of e-learning platform rollout.
• Experience in integrating digital learning delivery into overall programme workplans.
• Experience in monitoring learner progression and course completion rates.
• Experience in championing the transition of trained CHWs into tangible, compensable employment pathways and entrepreneurial opportunities.
• Experience in identifying and escalating bottlenecks affecting certification, onboarding, or compensation activation.
• Experience as a technical focal point for digital learning.
• Experience in building and maintaining strategic partnerships with government counterparts, training institutions, and regulatory bodies.
• Experience in ensuring platform outputs align with national standards, accreditation requirements, and workforce frameworks.
• Experience in coordinating mechanisms that link course completion data with government HR and payroll systems.
• Experience in facilitating structured dialogue with government partners to embed digital learning sustainably within public health systems.
• Experience in overseeing the integration of approved learning content into the digital platform.
• Experience in managing platform performance and optimisation.
• Experience in designing and structuring learning pathways.
• Experience in maintaining rigorous quality assurance standards.
• Experience in driving continuous refinement of user experience.
• Experience in managing vendor and service provider relationships.
• Experience in developing and managing structured implementation plans.
• Experience in coordinating cross-functional inputs.
• Experience in maintaining comprehensive risk logs and mitigation strategies.
• Experience in providing regular implementation updates.
• Experience in providing direct supervision and performance management.
• Experience in building technical capacity within a team.
• Experience in cultivating a culture of accountability, responsiveness, and solution-oriented problem-solving.
• Experience in analysing platform data, learner engagement metrics, and performance indicators.
• Experience in collaborating with MEL teams.
• Experience in identifying and piloting enhancements.