OVERVIEW

Smart Deliveries is a leading courier and delivery service provider in Malawi, committed to providing efficient and reliable logistics solutions. We specialize in timely and secure delivery services, catering to the diverse needs of businesses and individuals across the country.Malawi business directory

Job Summary

We are seeking an experienced and dynamic Dispatch Officer to join our team and play a key role in overseeing the day-to-day Warehouse operations which includes Dispatching and receiving parcels, stock taking and other duties assigned. The ideal candidate will have a strong background in communication, decision making skills, and a passion for optimizing processes to ensure the highest level of customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls, emails, and other forms of communication from customers regarding deliveries of parcels.
• Monitor process of loading and offloading of parcels at warehouse.
• Monitor the progress of drivers and shipments, ensuring that they adhere to delivery schedules as per customers guidelines.
• Provide drivers with vital information such as addresses, delivery instructions, and cargo/ road manifest
• Liaise with customers to resolve any issues or complaints that may arise in the delivery process of consignments.
• Maintain accurate and up-to-date records of deliveries, driver information and other information regarding deliveries.eg quantity or number of packages loaded in van or offloaded at office of destination.
• Continually review and improve dispatching processes and procedures to optimize efficiency deliveries of consignments to customers on daily basis.
• Coordinate with other departments such as customer service, operations and logistics to ensure the smooth flow of information and good deliveries of parcels.
• Controlling stock of parcels in warehouse e.g. verification, inspection of loading and offloading, quantifying and sorting according to office of destination or dispatch as waybills details.
• Provide packaging style of parcels in warehouse or vans eg fragile items.

ADDITIONAL REQUIREMENTS

• A diploma in Logistic and supply chain management or any related field
• Excellent communication skills, both verbal and written, with the ability to handle and resolve conflicts diplomatically and professionally
• Strong organizational skills, with the ability to work under pressure and time constraints,
• Knowledge of transportation regulations and safety standards, and the ability to ensure compliance
• Good computer skills, with experience using Microsoft Office suite, dispatching software, and GPS tracking systems.
• Knowledge in warehousing management.

• Answer incoming phone calls, emails, and other forms of communication from customers regarding deliveries of parcels.
• Monitor process of loading and offloading of parcels at warehouse.
• Monitor the progress of drivers and shipments, ensuring that they adhere to delivery schedules as per customers guidelines.
• Provide drivers with vital information such as addresses, delivery instructions, and cargo/ road manifest
• Liaise with customers to resolve any issues or complaints that may arise in the delivery process of consignments.
• Maintain accurate and up-to-date records of deliveries, driver information and other information regarding deliveries.eg quantity or number of packages loaded in van or offloaded at office of destination.
• Continually review and improve dispatching processes and procedures to optimize efficiency deliveries of consignments to customers on daily basis.
• Coordinate with other departments such as customer service, operations and logistics to ensure the smooth flow of information and good deliveries of parcels.
• Controlling stock of parcels in warehouse e.g. verification, inspection of loading and offloading, quantifying and sorting according to office of destination or dispatch as waybills details.
• Provide packaging style of parcels in warehouse or vans eg fragile items.

• Excellent communication skills, both verbal and written, with the ability to handle and resolve conflicts diplomatically and professionally
• Strong organizational skills, with the ability to work under pressure and time constraints,
• Knowledge of transportation regulations and safety standards, and the ability to ensure compliance
• Good computer skills, with experience using Microsoft Office suite, dispatching software, and GPS tracking systems.
• Knowledge in warehousing management.

• A diploma in Logistic and supply chain management or any related field