Jhpiego is seeking experienced and dynamic District Quality Improvement (QI) Officers.

The District QI Officers will play a key role at the district level by coordinating QI activities and collaborating with partners in supported districts to deliver high-quality technical assistance. Their work will strengthen quality improvement (QI) and quality assurance (QA) systems and processes to improve MNCH+N outcomes, leveraging established systems, processes, and guidelines. As the lead QI specialists at the district level, the officers should have experience in designing, implementing, monitoring, and supporting multi-site QI initiatives.

Responsibilities

• Support the design, implementation and monitoring of district-wide multi-site QI initiatives, with public and private facilities focused on critical quality of care (QoC) gaps in essential MNCH+N services
• Collect, analyze, and interpret clinical data to identify trends and areas for improvement.
• Support articulation of clear measurable improvement aims and selection of QoC indicators using existing HMIS data
• Strengthen capacity of managers and multi-cadre QI teams to apply quality improvement methods and tools including analysis of clinical workflows and processes, FMEA, Histograms, Pareto charts, root cause analyses, rapid improvement cycles (e.g. plan do study act) to improve quality of care
• Work closely with facilities, technical teams and DHMTs to support identification and documentation of root causes for poor performance of high impact interventions through provincial and district QA/QI committees.
• Support mechanisms for regular sharing of learning, including documentation and dissemination of local solutions for common QoC problems within and across supported districts
• Provide technical support for regular monitoring, visualization, analysis and use of QoC results within and across facilities and districts to improve care and communicate results to key stakeholders.
• Conduct on-the-job training as required to regional and district structures to strengthen QA/QI systems including performance assessments, service quality assessment, and technical supportive supervision.

Required Qualifications

• Bachelor’s degree in public health or related field
• 5-6 years’ experience in the successful design, implementation and monitoring of MNCH+N QI initiatives in the public, private and/or NGO sector in Malawi
• Technically proficient with up-to-date QI skills, including knowledge and mastery of QI methods and tools
• Experience supporting QI systems at subnational level
• Experience in supporting QI projects to improve service delivery at district/facility level.
• Strong communication, coaching and mentorship skills for quality improvement and quality assurance
• Regional/District-level work experience in Malawi
• Knowledge of the roles and functions of the different health Structure in Malawi
• Experience in the development of strategic and tactical QI/QA plans in collaboration with a wide range of stakeholders.
• Ability to build capacity and collaboration between governmental and non-governmental partners and other project implementers
• Familiarity with data in the HMIS and experience selecting QoC indicators and data sources using HMIS and other routine health information data

Core Competencies

• Excellent interpersonal and cross-cultural communication skills, with the ability to build rapport and work effectively with diverse teams and stakeholders.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing issues.
• Demonstrated ability to manage multiple tasks, prioritize workload, and meet deadlines under pressure.
• High level of personal initiative, adaptability, and ability to work both independently and as a collaborative team member.
• Excellent interpersonal, leadership, writing and oral presentation skills
• Strong results-oriented, decision-making skills
• Ability to work in a complex environment with multiple tasks and intense pressure to perform
• Familiarity with U.S. Government (USG)/USAID donor policies and administrative procedures
• Language: Fluency in written and spoken English is required. Professional proficiency in Chichewa is required.
• Willingness and ability to travel to all project implementation areas

Preferred Qualifications

All staff irrespective of their position are expected to comply with and follow Jhpiego operational procedures and policies, and codes of conduct.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

• Support the design, implementation and monitoring of district-wide multi-site QI initiatives, with public and private facilities focused on critical quality of care (QoC) gaps in essential MNCH+N services
• Collect, analyze, and interpret clinical data to identify trends and areas for improvement.
• Support articulation of clear measurable improvement aims and selection of QoC indicators using existing HMIS data
• Strengthen capacity of managers and multi-cadre QI teams to apply quality improvement methods and tools including analysis of clinical workflows and processes, FMEA, Histograms, Pareto charts, root cause analyses, rapid improvement cycles (e.g. plan do study act) to improve quality of care
• Work closely with facilities, technical teams and DHMTs to support identification and documentation of root causes for poor performance of high impact interventions through provincial and district QA/QI committees.
• Support mechanisms for regular sharing of learning, including documentation and dissemination of local solutions for common QoC problems within and across supported districts
• Provide technical support for regular monitoring, visualization, analysis and use of QoC results within and across facilities and districts to improve care and communicate results to key stakeholders.
• Conduct on-the-job training as required to regional and district structures to strengthen QA/QI systems including performance assessments, service quality assessment, and technical supportive supervision.

• Strong communication, coaching and mentorship skills for quality improvement and quality assurance
• Excellent interpersonal and cross-cultural communication skills, with the ability to build rapport and work effectively with diverse teams and stakeholders.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing issues.
• Demonstrated ability to manage multiple tasks, prioritize workload, and meet deadlines under pressure.
• High level of personal initiative, adaptability, and ability to work both independently and as a collaborative team member.
• Excellent interpersonal, leadership, writing and oral presentation skills
• Strong results-oriented, decision-making skills
• Ability to work in a complex environment with multiple tasks and intense pressure to perform
• Familiarity with U.S. Government (USG)/USAID donor policies and administrative procedures

• Bachelor’s degree in public health or related field
• 5-6 years’ experience in the successful design, implementation and monitoring of MNCH+N QI initiatives in the public, private and/or NGO sector in Malawi
• Technically proficient with up-to-date QI skills, including knowledge and mastery of QI methods and tools
• Experience supporting QI systems at subnational level
• Experience in supporting QI projects to improve service delivery at district/facility level.
• Regional/District-level work experience in Malawi
• Knowledge of the roles and functions of the different health Structure in Malawi
• Experience in the development of strategic and tactical QI/QA plans in collaboration with a wide range of stakeholders.
• Ability to build capacity and collaboration between governmental and non-governmental partners and other project implementers
• Familiarity with data in the HMIS and experience selecting QoC indicators and data sources using HMIS and other routine health information data