Vacancy title:
Front Desk Officers

[Type: FULL_TIME, Industry: Logistics, Category: Admin & Office, Customer Service, Transportation & Logistics]

Jobs at:
Smart Deliveries

Deadline of this Job:
Monday, July 20 2026

Duty Station:
Lilongwe Branch | Lilongwe

Summary
Date Posted: Tuesday, July 14 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Smart Deliveries is a leading courier and delivery service provider in Malawi, committed to providing efficient and reliable logistics solutions. We specialize in timely and secure delivery services, catering to the diverse needs of businesses and individuals across the country.

Job Summary

We are seeking experienced and dynamic Front Desk Officers to join our team and play a key role in overseeing the day-to-day front desk operations, which includes face-to-face customer consultancy for our delivery service. The ideal candidate will have a strong background in customer service, decision-making skills, and a passion for optimizing processes to ensure the highest level of customer satisfaction.

Key Responsibilities

• Assist with front office duties including answering phone calls, emails and walk-in customers.
• Manage and maintain records of shipments, customer information and office supplies.
• Support the sales team in promoting our courier services and upselling to customers.
• Assist in data entry and report generation related to courier operation.
• Learn and adhere to company policies, procedures and safety regulations.
• Contribute to a positive and collaborative team atmosphere.

Qualifications

• Diploma in Business Communication, Entrepreneurship, Business Administration or any related Business Studies; candidates with a Bachelor’s Degree will have an added advantage.
• Proven experience as a Front Desk Officer.
• Ability to work under pressure with minimum supervision.
• Excellent problem-solving and decision-making abilities.
• Willingness to work odd hours.
• Effective communication and interpersonal skills.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should submit their CV and a compelling cover letter highlighting their relevant experience

Please indicate:

“Smart Deliveries – FRONT DESK OFFICER LIMBE OR LILONGWE”

as the subject line.

Postal Address:

The Human Resource Manager

Smart Deliveries

P.O. Box 30497

Lilongwe 3

Smart Deliveries is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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