Vacancy title:
Front office Supervisor – Grade M6

[Type: FULL_TIME, Industry: Education, and Training, Category: Management, Customer Service, Restaurant & Hospitality, Business Operations]

Jobs at:
Malawi Institute of Tourism

Deadline of this Job:
Friday, February 27 2026

Duty Station:
Lilongwe | Lilongwe

Summary
Date Posted: Wednesday, February 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Purpose of the Job:

To provide front office services.

Key Duties and Responsibilities

• Preparing duty rosters for front office staff.
• Liaising with other sections on hotel activities.
• Keeping the reception area tidy.
• Ordering supplies from stores.
• Implementing hotel standard operating procedures.
• Compiling and submitting reports.
• Up-selling hotel products and services.
• Attending to guests.
• Supervising staff.
• Reporting unusual activities.
• Handling guests’ complaints.
• Preparing and monitoring reception checklists.
• Handling room status discrepancies.
• Inducting newly recruited staff.

Qualifications and Experience

Diploma in Hospitality and Tourism Management with three (3) years’ working experience.

NOTE:

The position applied for must be clearly indicated in the subject line of the email

Only short-listed candidates will invited for interviews.

Work Hours: 8

Experience in Months: 36

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Applications, accompanied by detailed curriculum vitae with three traceable referees and copies of relevant certificates should be addressed to:

The Executive Director

Malawi Institute of Tourism

P.O. Box 2673

Blantyre

NOTE: The position applied for must be clearly indicated in the subject line 

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