Background

SME Clinic is recruiting on behalf of its client, a fully integrated, multidisciplinary security and facilities management company, for a General Manager with a strong operations background.

The General Manager will oversee the company’s day-to-day performance, with accountability for service delivery, people management, client relationships, and business growth. This role requires a strategic leader who can balance operational excellence with commercial acumen, ensuring sustainable success across all functions.

Key Responsibilities

• Provide leadership across operations, commercial and support functions.
• Ensure contracts are delivered to agreed standards and remain commercially sound.
• Set priorities, monitor performance and drive continuous improvement.
• Build and maintain relationships with key clients and stakeholders.
• Lead managers, develop teams and strengthen accountability.
• Support strategic planning, budgeting and business development.

Requirements

• Proven senior leadership experience in security, facilities management or a related service business.
• A strong operational background, including responsibility for teams and multiple client contracts.
• Commercial awareness and experience managing budgets and performance.
• Excellent leadership, decision-making and client relationship skills.
• A relevant degree and/or professional qualification is expected, with advanced credentials such as an MBA or equivalent being highly regarded.

• Provide leadership across operations, commercial and support functions.
• Ensure contracts are delivered to agreed standards and remain commercially sound.
• Set priorities, monitor performance and drive continuous improvement.
• Build and maintain relationships with key clients and stakeholders.
• Lead managers, develop teams and strengthen accountability.
• Support strategic planning, budgeting and business development.

• Leadership
• Decision-making
• Client relationship skills
• Operational background
• Commercial awareness
• Budget management
• Performance management

• Proven senior leadership experience in security, facilities management or a related service business.
• A strong operational background, including responsibility for teams and multiple client contracts.
• Commercial awareness and experience managing budgets and performance.
• Excellent leadership, decision-making and client relationship skills.
• A relevant degree and/or professional qualification is expected, with advanced credentials such as an MBA or equivalent being highly regarded.