OVERVIEW

An exciting opportunity has arisen in Malawi Posts Corporation to fill the following vacancies:

Position: Head of Retail and Financial Services

Grade: M3

Location: MPC Head Office

Reporting to : Postmaster General

Job Purpose

To manage and enhance growth and development of retail and financial services in line with the Corporation’s objectives

Duties / Responsibilities

• Overseeing all retail and financial services throughout the country.
• Providing support to all retail outlets throughout the country by ensuring that all machines, electronic gadgets are repaired rapidly.
• Accounting for all stocks and revenue generated from retail services.
• Liaising with Marketing Section to ensure that information about product and services range, and sales promotional materials are conspicuously displayed in all outlets.
• Reviewing prices for all retail products and services in liaison with the Marketing Section.
• Conducting snap-checks at regular intervals at all service outlets to detect fraudulent transactions and level of compliance to operations and accounting procedures.
• Liaising with marketing to ensure that customer complaints and claims are treated as a priority and resolved to customers’ satisfaction.
• Reconciling sales reports with regions before submission to accounts department for payment to suppliers.
• Preparing monthly reports and monitoring the same for the Regions

Qualification and Experience

• Bachelor of Business Management, Economics or Marketing, Management or Business Information Systems
• Minimum of 5 years’ experience in Banking operations

• Overseeing all retail and financial services throughout the country.
• Providing support to all retail outlets throughout the country by ensuring that all machines, electronic gadgets are repaired rapidly.
• Accounting for all stocks and revenue generated from retail services.
• Liaising with Marketing Section to ensure that information about product and services range, and sales promotional materials are conspicuously displayed in all outlets.
• Reviewing prices for all retail products and services in liaison with the Marketing Section.
• Conducting snap-checks at regular intervals at all service outlets to detect fraudulent transactions and level of compliance to operations and accounting procedures.
• Liaising with marketing to ensure that customer complaints and claims are treated as a priority and resolved to customers’ satisfaction.
• Reconciling sales reports with regions before submission to accounts department for payment to suppliers.
• Preparing monthly reports and monitoring the same for the Regions

• Bachelor of Business Management, Economics or Marketing, Management or Business Information Systems
• Minimum of 5 years’ experience in Banking operations