Background

SME Clinic is recruiting on behalf of its client, a fully integrated, multidisciplinary security and facilities management company, for the position of Head of Operations.

The successful candidate will provide strategic leadership across the company’s operational functions, ensuring efficient systems, effective supervision, and consistent service quality at all client sites. The successful candidate will drive operational excellence, strengthen accountability, and support the company’s growth through robust performance management and continuous improvement.

Key Responsibilities

• Set operational plans, standards and performance measures.
• Oversee Regional Managers, Supervisors and service delivery teams.
• Lead contract mobilisation, resource planning and operational reviews.
• Manage serious incidents, service escalations and corrective actions.
• Improve reporting, training, compliance and operational efficiency.
• Work with commercial teams to ensure new commitments can be delivered effectively.

Requirements

• Substantial senior operations experience in security, facilities management or a comparable service environment.
• Demonstrated ability to manage large, dispersed teams and multiple contracts.
• Strong experience in service quality, risk management and client engagement.
• Excellent leadership, planning and problem-solving skills.
• A relevant degree and/or professional qualification is expected, with advanced credentials in operations, business, or management being highly regarded.

• Set operational plans, standards and performance measures.
• Oversee Regional Managers, Supervisors and service delivery teams.
• Lead contract mobilisation, resource planning and operational reviews.
• Manage serious incidents, service escalations and corrective actions.
• Improve reporting, training, compliance and operational efficiency.
• Work with commercial teams to ensure new commitments can be delivered effectively.

• Leadership
• Planning
• Problem-solving
• Service quality management
• Risk management
• Client engagement
• Team management
• Contract management
• Operational efficiency improvement

• A relevant degree and/or professional qualification is expected, with advanced credentials in operations, business, or management being highly regarded.