OVERVIEW

The University of Blantyre Synod (UBS) an institution committed to excellence in higher education and service, invites suitably qualified and motivated individuals to apply for the following positions tenable at the University. This is a unique opportunity to join a growing institution committed to academic excellence and Christian values.

8. ICT Officer (Software Applications Specialist) - 3 Year Contract

The role involves providing technical support for computers, printers, networks, and other ICT equipment, as well as installing, configuring, and maintaining software, operating systems, and applications. It further includes supporting the university’s network infrastructure—covering internet, Wi-Fi, and internal systems—while monitoring system performance, troubleshooting issues, and ensuring minimal downtime. The responsibilities also extend to maintaining ICT assets, inventories, and documentation, and assisting in the management of servers, databases and user accounts. The officer operates the student management system and ensures data security, regular backups, and compliance with existing policies, and provides training to staff and students on ICT tools and basic troubleshooting. Additionally, the role supports e-learning platforms, email systems, and university management systems, and contributes to ICT-related projects and system upgrades.

Qualifications and Experience:

A university degree in one of the following fields is required: computer science, software engineering, information technology management.

A minimum of two years of relevant professional work experience is required in information technology managementt and prior work experience in a higher education set up is an added advantage.

Proven experience in LAN/WAN and WLAN operations is required.

Proven server environment administration experience.

Experience with ICT services is required.

• Providing technical support for computers, printers, networks, and other ICT equipment.
• Installing, configuring, and maintaining software, operating systems, and applications.
• Supporting the university’s network infrastructure—covering internet, Wi-Fi, and internal systems.
• Monitoring system performance, troubleshooting issues, and ensuring minimal downtime.
• Maintaining ICT assets, inventories, and documentation.
• Assisting in the management of servers, databases and user accounts.
• Operating the student management system.
• Ensuring data security, regular backups, and compliance with existing policies.
• Providing training to staff and students on ICT tools and basic troubleshooting.
• Supporting e-learning platforms, email systems, and university management systems.
• Contributing to ICT-related projects and system upgrades.

• Technical support for computers, printers, networks, and ICT equipment
• Software, operating system, and application installation, configuration, and maintenance
• Network infrastructure support (internet, Wi-Fi, internal systems)
• System performance monitoring and troubleshooting
• ICT asset management, inventory, and documentation
• Server, database, and user account management
• Student management system operation
• Data security and backup management
• Policy compliance
• ICT training and troubleshooting for staff and students
• E-learning platform support
• Email system support
• University management system support
• ICT project contribution
• System upgrade support
• LAN/WAN and WLAN operations
• Server environment administration
• Experience with ICT services

• University degree in computer science, software engineering, or information technology management.
• A minimum of two years of relevant professional work experience in information technology management.
• Proven experience in LAN/WAN and WLAN operations.
• Proven server environment administration experience.
• Experience with ICT services.