Introduction

Malawi Housing Corporation (MHC) is the premier provider of housing and ancillary services in Malawi, established by the Malawi Housing Act of 1964 (Cap. 32:02). Our mandate is to construct houses, develop plots, and maintain existing properties. In December 2016, the Act was amended to allow the Corporation to operate as a commercial entity, expanding our role in providing decent and affordable housing.

We are seeking highly qualified and experienced professionals to fill the following key positions. Ideal candidates will possess a strong combination of academic excellence, professional certifications, proven experience, and the specific competencies required to drive our strategic objectives.

Established Position: ICT Officer (Re-advertised)

Location: Head Office, Blantyre

Grade: HC 7

Reporting to: Principal ICT Officer

Key Duties & Responsibilities

• Provide 1st/2nd-line support for hardware, software, network, and peripheral issues.
• Resolve user-reported problems promptly (in person, via phone, or remotely).
• Maintain a ticketing system for incident tracking and resolution.
• Install, configure, and maintain servers, workstations, routers, switches, and firewalls.
• Monitor network performance, security, and availability.
• Manage user accounts, permissions, and access controls (e.g., Active Directory, 0365)
• Deploy and update operating systems, applications, anc security patches.
• Manage inventory of ICT assets (licenses, hardware, software).
• Coordinate procurement and lifecycle replacement of equipment.
• Implement and enforce cyber security policies (backups, antivirus, firewalls, VPNs).
• Conduct regular security audits and risk assessments
• Oversee server rooms, cabling, UPS systems, and cloud services.
• Plan and execute system upgrades/migrations with minimal downtime.
• Develop user guides and train staff on ICT tools and best
• Maintain technical documentation (network diagrams, configurations, procedures).
• Assist in implementing ICT projects (e.g., new software, network expansions).
• Liaise with vendors and service providers for solutions and support.

Minimum Academic & Professional Qualifications

• Bachelor’s Degree in Information Communication Systems or a related field.

Required Work Experience

• A minimum of three (3) years of experience in IT support administration.

Key Competencies & Skills

• Proficiency in Windows/Linux server administration.
• Networking expertise (TCP/IP, DNS, DHCP, VLANs).
• Proficiency with the Microsoft 365 suite (Exchange, SharePoint, Teams).
• Strong hardware troubleshooting skills (PCs, printers, servers).
• Knowledge of cyber security principles (firewalls, encryption, endpoint protection).
• Strong problem-solving and communication skills.

• Provide 1st/2nd-line support for hardware, software, network, and peripheral issues.
• Resolve user-reported problems promptly (in person, via phone, or remotely).
• Maintain a ticketing system for incident tracking and resolution.
• Install, configure, and maintain servers, workstations, routers, switches, and firewalls.
• Monitor network performance, security, and availability.
• Manage user accounts, permissions, and access controls (e.g., Active Directory, 0365)
• Deploy and update operating systems, applications, anc security patches.
• Manage inventory of ICT assets (licenses, hardware, software).
• Coordinate procurement and lifecycle replacement of equipment.
• Implement and enforce cyber security policies (backups, antivirus, firewalls, VPNs).
• Conduct regular security audits and risk assessments
• Oversee server rooms, cabling, UPS systems, and cloud services.
• Plan and execute system upgrades/migrations with minimal downtime.
• Develop user guides and train staff on ICT tools and best
• Maintain technical documentation (network diagrams, configurations, procedures).
• Assist in implementing ICT projects (e.g., new software, network expansions).
• Liaise with vendors and service providers for solutions and support.

• Proficiency in Windows/Linux server administration.
• Networking expertise (TCP/IP, DNS, DHCP, VLANs).
• Proficiency with the Microsoft 365 suite (Exchange, SharePoint, Teams).
• Strong hardware troubleshooting skills (PCs, printers, servers).
• Knowledge of cyber security principles (firewalls, encryption, endpoint protection).
• Strong problem-solving and communication skills.

• Bachelor’s Degree in Information Communication Systems or a related field.