Background information about the job or company (e.g., role context, company overview)

The Electricity Supply Corporation of Malawi (ESCOM) Limited is incorporated under the Companies Act of the Laws of Malawi. Its core business is to procure, transmit and distribute electric power in Malawi as well as manage System Market Operations and Single Buyer in Malawi.

ESCOM is inviting applications from suitably qualified candidates to fill the following vacant positions currently existing in the Corporation.

Purpose of the Job

To build and maintain the day-to-day operation of computer networks that the Corporation relies on. These networks typically include an intranet, extranet, local area network (LAN), wireless LAN (WLAN) and wide area network (WAN).

Responsibilities or duties

• Assisting in developing, operating, and maintaining voice, wireless, video, and data communications systems and improving resilience of the current environment
• Assisting in setting up, configuring, and testing Cisco Call Manager, Unity, Call Manager Express, Unity Express, Webex, Jabber, and voice gateways, etc.
• Monitoring Network performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Undertaking data network fault investigations in local and wide area environments using information from multiple sources
• Securing network systems by establishing and enforcing policies, and defining and monitoring access
• Supporting and administering firewall environments in line with ICT policies
• Reporting network operational status
• Upgrading data network equipment to the latest stable firmware releases
• Providing remote support to on-site engineers and end users/customers
• Undertaking capacity management and audit of IP addressing and hosted devices within data centers
• Monitoring of all network devices, services, and servers using a combination of tools
• Liaising with project management teams, third-line engineers and service desk personnel on a regular basis
• Consulting with internal clients to specify system requirements and design solutions.

Qualifications or requirements (e.g., education, skills)

Experience needed

Two (2) years relevant work experience.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Only candidates possessing accredited Qualifications will be considered for interviews.

ESCOM Ltd is an equal opportunity employer.

• Assisting in developing, operating, and maintaining voice, wireless, video, and data communications systems and improving resilience of the current environment
• Assisting in setting up, configuring, and testing Cisco Call Manager, Unity, Call Manager Express, Unity Express, Webex, Jabber, and voice gateways, etc.
• Monitoring Network performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Undertaking data network fault investigations in local and wide area environments using information from multiple sources
• Securing network systems by establishing and enforcing policies, and defining and monitoring access
• Supporting and administering firewall environments in line with ICT policies
• Reporting network operational status
• Upgrading data network equipment to the latest stable firmware releases
• Providing remote support to on-site engineers and end users/customers
• Undertaking capacity management and audit of IP addressing and hosted devices within data centers
• Monitoring of all network devices, services, and servers using a combination of tools
• Liaising with project management teams, third-line engineers and service desk personnel on a regular basis
• Consulting with internal clients to specify system requirements and design solutions.

• Diploma in either Information Communication Technology, Engineering, Telecommunications, Computer Science or related fields