Role Overview

The IT Manager is responsible for all internal technology systems, security, hardware/software asset management, and user support. This role ensures that the organization’s infrastructure is reliable, secure, and scalable to support creative and business teams.

Key Responsibilities

Infrastructure & Networking: Manage office LAN/WiFi, VPN, cloud servers (AWS/Azure/GCP), and remote access policies. Ensure 99.9% uptime for critical systems.

Hardware & Software Lifecycle: Procure, configure, deploy, and retire laptops, displays, AV equipment, and peripherals. Maintain software license inventory (Adobe, Slack, Zoom, M365, etc.).

User Support & Onboarding: Provide Tier 1–3 support (in-person and remote). Onboard/offboard employees with account provisioning and security training.

Security & Compliance: Implement endpoint protection, MDM, backup/disaster recovery (3-2-1 rule), and phishing simulations. Ensure compliance with any client security requirements (e.g., SOC2, GDPR).

Creative Tech Support: Specialized support for creative tools – Wacom tablets, large-format printers, video codecs, render farms, and storage arrays (NAS/SAN).

Vendor Management: Manage relationships with MSPs, internet providers, SaaS vendors, and repair services.

Strategy & Budgeting: Propose annual IT budget, roadmap for upgrades, and lead technology projects (e.g., migration to SSO, new CRM integration).

Qualifications

Experience: 5+ years in IT administration, with at least 1 year in a lead or manager role. Creative or media agency environment preferred.

Certifications: CompTIA Network+, Security+, or Microsoft/Azure admin certs strongly preferred.

Technical Skills: Windows/Mac hybrid environment mastery; experience with Jamf/Intune, Google Workspace or M365, and basic scripting (PowerShell/Bash). Knowledge of creative storage workflows (LumaForge, QNAP, Synology).

Soft Skills: Patient, user-friendly communication; ability to translate technical risk into business language; crisis management during outages.

Education: Associate’s or Bachelor’s in IT, Computer Science, or equivalent experience.

Who Can Apply

Passionate about film, tech, or creativity

Responsible and hardworking

Good communication and teamwork skills

Willing to learn and grow

• Manage office LAN/WiFi, VPN, cloud servers (AWS/Azure/GCP), and remote access policies.
• Ensure 99.9% uptime for critical systems.
• Procure, configure, deploy, and retire laptops, displays, AV equipment, and peripherals.
• Maintain software license inventory (Adobe, Slack, Zoom, M365, etc.).
• Provide Tier 1–3 support (in-person and remote).
• Onboard/offboard employees with account provisioning and security training.
• Implement endpoint protection, MDM, backup/disaster recovery (3-2-1 rule), and phishing simulations.
• Ensure compliance with any client security requirements (e.g., SOC2, GDPR).
• Provide specialized support for creative tools – Wacom tablets, large-format printers, video codecs, render farms, and storage arrays (NAS/SAN).
• Manage relationships with MSPs, internet providers, SaaS vendors, and repair services.
• Propose annual IT budget, roadmap for upgrades, and lead technology projects (e.g., migration to SSO, new CRM integration).

• Windows/Mac hybrid environment mastery
• Jamf/Intune experience
• Google Workspace or M365 experience
• Basic scripting (PowerShell/Bash)
• Knowledge of creative storage workflows (LumaForge, QNAP, Synology)
• Patient, user-friendly communication
• Ability to translate technical risk into business language
• Crisis management during outages

• 5+ years in IT administration
• At least 1 year in a lead or manager role
• Creative or media agency environment preferred
• CompTIA Network+, Security+, or Microsoft/Azure admin certs strongly preferred
• Associate’s or Bachelor’s in IT, Computer Science, or equivalent experience
• Passionate about film, tech, or creativity
• Responsible and hardworking
• Good communication and teamwork skills
• Willing to learn and grow