About the opportunity:

Outple connects exceptional professionals in Malawi with high-quality international businesses. We are recruiting an IT Operations Lead to join a high-performing international B2B services business that supports large enterprise clients.

This is a rare opportunity in the Malawian market to work day-to-day with a global team, gain exposure to international standards, and build a long-term career with stable employment under Malawian law (including statutory benefits and leave).

The client operates in line with enterprise expectations and maintains an ISO-certified environment while working towards SOC 2 readiness.

Key responsibilities

• Own day-to-day internal IT operations and service standards (tickets, maintenance, planned work)
• Administer Microsoft 365 and Entra ID (users, groups, licences, roles, access policies)
• Manage device and endpoint lifecycle for Windows and macOS using Intune (enrolment, compliance, patching, encryption)
• Maintain MFA, Conditional Access, and least-privilege practices
• Monitor identity/endpoint security signals and respond to issues proactively
• Maintain clear documentation, runbooks, and operational evidence to keep systems audit-ready
• Deliver improvements from an agreed IT roadmap and propose sensible enhancements to leadership

Requirements

• 4+ years’ experience in IT administration or systems ownership roles
• Strong Microsoft 365 + Entra ID experience
• Strong Intune experience (Windows/macOS device management and compliance)
• Strong security fundamentals: MFA, access control, patching, encryption, endpoint protection
• Reliable, proactive, and comfortable working with minimal day-to-day oversight
• Clear communicator (able to explain technical topics in plain English)

• Own day-to-day internal IT operations and service standards (tickets, maintenance, planned work)
• Administer Microsoft 365 and Entra ID (users, groups, licences, roles, access policies)
• Manage device and endpoint lifecycle for Windows and macOS using Intune (enrolment, compliance, patching, encryption)
• Maintain MFA, Conditional Access, and least-privilege practices
• Monitor identity/endpoint security signals and respond to issues proactively
• Maintain clear documentation, runbooks, and operational evidence to keep systems audit-ready
• Deliver improvements from an agreed IT roadmap and propose sensible enhancements to leadership

• Microsoft 365
• Entra ID
• Intune
• MFA
• Conditional Access
• Access Control
• Patching
• Encryption
• Endpoint Protection
• Documentation
• Communication

• 4+ years’ experience in IT administration or systems ownership roles
• Strong Microsoft 365 + Entra ID experience
• Strong Intune experience (Windows/macOS device management and compliance)
• Strong security fundamentals: MFA, access control, patching, encryption, endpoint protection
• Reliable, proactive, and comfortable working with minimal day-to-day oversight
• Clear communicator (able to explain technical topics in plain English)