As a federal enterprise, the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH supports the German Government in achieving its objective in the field of international cooperation for sustainable development. GIZ operates in more than 130 countries around the globe. In Malawi, GIZ has been working for more than 50 years. Malawi is a priority for German international cooperation and currently focuses on health and social protection, private sector development, good governance, and food security and nutrition.

Responsibilities or duties

The IT Specialist shall be responsible for:

• Ensuring that IT and management systems operate and function correctly
• Implementing and complying with GIZ IT standards
• Regularly updating computer software
• Providing technical support to projects and programmes by dealing with questions and problems relating to IT and databases

Qualifications or requirements 

MSc in IT, Computer Science or equivalent

Experience needed

At least 3 years’ professional experience in a comparable position

Competences and skills

• Familiarity with IT hardware and software used at GIZ, IT network systems, database software, GIZ intranet and basic understanding of specific GIZ software (SAP, APS, AMS, PACCS, etc.)
• Outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS365, Azure, Intune)
• Good knowledge of the European language widely used in the country, ideally a knowledge of German
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management
• Excellent organizational skills with ability to meet strict deadlines

• Ensuring the availability of up-to-date hardware (laptops, phones, servers, all PCs) in accordance with current GIZ standards.
• Dealing with maintenance of PCs, notebooks, printers, digital cameras, scanners and other hardware.
• Discussing possible new purchases of laptops, phones, servers, all PCs or improvements to hardware and networks with the administrative manager, based on the requirements and recommendations outlined in GIZ’s IT guidelines.
• Manage disposal of Hardware (laptops, phones, servers, all PCs)
• Designing TORs and Technical evaluations for all hardware procurement for both GIZ and Partners
• Implementing, maintaining and configuring all standard GIZ software (e.g. APS, AMS, MS Office, Sage, WinPACCS, SAP, OneClient).
• Testing new or upgraded software and updates all the software to the latest versions.
• Providing and maintaining backup programmes to ensure system availability.
• Regularly updating antivirus software.
• Designing TORs and Technical evaluations for all software procurement for both GIZ and Partners
• Maintaining and updating existing web sites (IDA Pages).
• Coordinating necessary modifications to the existing home page in consultation with office management and the project or programme managers
• Network contracts, Designing TORs and providing Maintaining and updating existing web sites (IDA Page).
• Supporting availability of the LAN & WiFi, installs any updates and ensures routine, professional maintenance of the necessary hardware.
• Technical evaluations for all Network Contracts
• Network administration (Meraki)
• Configuring network devices (routers, access points, switch and firewalls)
• Deploying printers
• Setting up new computers for new users
• Introducing new users to GIZ systems
• Printing Employee IDs
• Consulting with suppliers to guarantee the availability of the network, telephone system and IT hardware.
• Monitoring the market for quality and value for money and is responsible for specifying and procuring computer equipment.
• Provide training sessions to staff members on GIZ Systems (Common Portal, DMS, IT Service Portal, KIM chatbot), MS Office packages (Outlook, Excel, Teams, OneDrive, OneNote), Meraki (IT Department), IT Security Training
• Monitoring the market for quality and value for money and is responsible for specifying and procuring computer equipment.
• Teaching staff on the HOW Tos.
• Managing and ensuring general administration of the entire IT system.
• Backing up data and dealing with the problem of data security.
• Resolving all computer and internet problems, prepares all the necessary information and provides phone support.
• Ensuring that an IT emergency service is available.
• Notifying the GIZ IT help desk of fundamental problems with GIZ IT applications.
• Advising on IT projects.
• Maintaining a list of all hardware and software systems, and updates this to reflect changes.
• Documenting the installation and settings on the server and all computers.
• Support with Intune, MFA and Password Resets
• Coordinating closely and regularly with the other IT-PROs, including those network-wide and with management on shared IT priorities, standards and recurring issues.
• Liaising with the ISMS Officer on information security matters, incidents and compliance requirements.
• Performing other duties and tasks at the request of management

• Familiarity with IT hardware and software used at GIZ, IT network systems, database software, GIZ intranet and basic understanding of specific GIZ software (SAP, APS, AMS, PACCS, etc.)
• Outstanding working knowledge of ITC technologies (related software, phone, fax, email, the internet) and computer applications (e.g. MS365, Azure, Intune)
• Good knowledge of the European language widely used in the country, ideally a knowledge of German
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management
• Excellent organizational skills with ability to meet strict deadlines

• MSc in IT, Computer Science or equivalent