Role and Responsibilities

Reporting To: General Managing Director

The Lodge Manager will be responsible for the overall management of lodge operations, ensuring excellent guest experience, staff performance, and efficient use of resources.

• Ensure guest safety at all times while delivering excellent end-to-end customer care
• Provide a professional front-of-house service and promptly resolve guest issues and complaints
• Develop and implement cultural, social, and environmental activity programs for guests
• Provide on-the-job training and mentoring to staff to continuously improve service standards
• Conduct regular stock-takes, inventory checks, and general maintenance inspections
• Manage petty cash transactions, reconciliations, and proper documentation
• Ensure staff clearly understand their daily duties and effectively meet all operational objectives

Qualifications and Education Requirements

• College degree in Hospitality Management or a related field
• Proven experience in a management role
• Excellent interpersonal and communication skills
• Professional appearance and conduct
• Valid driver’s license
• Physical ability to lift, bend, twist, stand, and walk for extended periods

Preferred Skills

• Analytical skills
• Strong communication skills
• Interpersonal skills
• Problem-solving skills

• Ensure guest safety at all times while delivering excellent end-to-end customer care
• Provide a professional front-of-house service and promptly resolve guest issues and complaints
• Develop and implement cultural, social, and environmental activity programs for guests
• Provide on-the-job training and mentoring to staff to continuously improve service standards
• Conduct regular stock-takes, inventory checks, and general maintenance inspections
• Manage petty cash transactions, reconciliations, and proper documentation
• Ensure staff clearly understand their daily duties and effectively meet all operational objectives

• Analytical skills
• Strong communication skills
• Interpersonal skills
• Problem-solving skills

• College degree in Hospitality Management or a related field
• Proven experience in a management role
• Excellent interpersonal and communication skills
• Professional appearance and conduct
• Valid driver’s license
• Physical ability to lift, bend, twist, stand, and walk for extended periods