Responsibilities

Project Planning & Management

• Collaborate with Product, Technology, Operations, Risk,
• Conduct stakeholder interviews, workshops, and consultations.
• Gather, document, and validate business requirements.
• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).
• Translate business requirements into technical specifications.
• Develop project scopes, schedules, budgets, and implementation plans.
• Coordinate project teams and external vendors.
• Manage multiple Mobile Money projects simultaneously

Product Launch Management

• Collaborate with Product, Technology, Operations, Risk,
• Conduct stakeholder interviews, workshops, and consultations.
• Gather, document, and validate business requirements.
• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).
• Translate business requirements into technical specifications.
• Develop project scopes, schedules, budgets, and implementation plans.
• Coordinate project teams and external vendors.
• Manage multiple Mobile Money projects simultaneously

Product Launch Management

• Coordinate SIT, UAT, pilot, dry runs, cutover and hypercare activities.
• Track project scope, milestones, dependencies, risks, issues and deliverables.
• Coordinate vendors and technology partners to ensure agreed deliverables are completed on time
• Coordinate defect resolution and ensure successful retesting before production deployment
• Prepare project status reports and provide regular updates to management
• Ensure readiness across Operations, Customer Service, Finance, Compliance and Marketing Functions

Product Enhancement & Innovation

Identify opportunities for new Mobile Money products and services.

Support design and rollout of:

• Wallet services
• Merchant payments
• Bulk payments
• International remittances
• Savings and lending products
• Airtime and utility payments

Conduct market and competitor analysis.

Regulatory & Compliance Support

• Ensure compliance with Central Bank regulations.
• Support AML/CFT controls.
• Ensure compliance with data privacy requirements.
• Participate in audits and regulatory reviews.

Risk Management

• Manage implementation risks.
• Maintain project risk registers.
• Escalate critical issues.
• Ensure project governance compliance
• Ensure business continuity during implementation.

Vendor & Partner Management

Manage Airtel Money platform vendors.

Coordinate integrations with:

• Banks
• Fintechs
• MNOs
• Payment gateways
• Switches
• Government systems

Qualifications

Relevant Experience

• Bachelor’s degree in Information Technology, Information Systems and Computer Science. Professional certifications in Business Analysis, Project Management, Agile Delivery are highly desirable
• 3-5 years’ experience in Business Analysis, Project Management, Product Delivery, or Digital Financial Services.
• 2-4 years’ experience within a Mobile Money, Fintech, Banking, Payments, or Telecommunications environment.
• Experience managing end-to-end project lifecycles from requirements gathering through implementation and post-go-live support.
• Experience using data and analytics to support business decision-making.
• Experience developing operational and management reports using tools such as Power BI, Tableau, Excel, or SQL.
• Ability to analyze transaction trends, customer behavior, product performance, and operational KPIs.

• Collaborate with Product, Technology, Operations, Risk,
• Conduct stakeholder interviews, workshops, and consultations.
• Gather, document, and validate business requirements.
• Develop Business Requirement Documents (BRDs) and Functional Requirement Specifications (FRS).
• Translate business requirements into technical specifications.
• Develop project scopes, schedules, budgets, and implementation plans.
• Coordinate project teams and external vendors.
• Manage multiple Mobile Money projects simultaneously
• Coordinate SIT, UAT, pilot, dry runs, cutover and hypercare activities.
• Track project scope, milestones, dependencies, risks, issues and deliverables.
• Coordinate vendors and technology partners to ensure agreed deliverables are completed on time
• Coordinate defect resolution and ensure successful retesting before production deployment
• Prepare project status reports and provide regular updates to management
• Ensure readiness across Operations, Customer Service, Finance, Compliance and Marketing Functions
• Identify opportunities for new Mobile Money products and services.
• Support design and rollout of: Wallet services, Merchant payments, Bulk payments, International remittances, Savings and lending products, Airtime and utility payments
• Conduct market and competitor analysis.
• Ensure compliance with Central Bank regulations.
• Support AML/CFT controls.
• Ensure compliance with data privacy requirements.
• Participate in audits and regulatory reviews.
• Manage implementation risks.
• Maintain project risk registers.
• Escalate critical issues.
• Ensure project governance compliance
• Ensure business continuity during implementation.
• Manage Airtel Money platform vendors.
• Coordinate integrations with: Banks, Fintechs, MNOs, Payment gateways, Switches, Government systems

• Business Analysis
• Project Management
• Agile Delivery
• Product Delivery
• Digital Financial Services
• Mobile Money
• Fintech
• Banking
• Payments
• Telecommunications
• Data Analysis
• Power BI
• Tableau
• Excel
• SQL

• Bachelor’s degree in Information Technology, Information Systems and Computer Science.
• Professional certifications in Business Analysis, Project Management, Agile Delivery are highly desirable