This position is being filled as a Partner Personnel role. The United Nations Office for Project Services (UNOPS) is supporting UNICEF Malawi as a UN partner, providing dedicated recruitment and administrative support for this position.

The selected candidate will be recruited by UNICEF  using UNOPS recruitment rules and regulations. Upon completion of the process, the incumbent will be engaged directly as personnel of UNICEF Malawi, not as UNOPS personnel. Consequently, the selected professional will work under the effective management, day-to-day oversight, and supervision of a designated supervisor within UNICEF.

Role Purpose

Supports day-to-day implementation and coordination of ECM and MRT activities at national and district levels. Leads routine engagement with districts, service providers and CSOs, supports field supervision, monitors implementation progress, and addresses operational bottlenecks.

Functions / Key Results Expected

• Support implementation at district level and act as primary technical counterpart to Government and CSO partners at district level
• Translating technical guidance into practical action on the ground ensuring service providers clearly understand agreed upon SOPs and are equipped to apply them in real-time, bridging the gap between policy and practice
• Guide and supervise Mobile Response Teams on the ground to ensure interventions are delivered in line with established SOPs. Regularly review performance, provide feedback, and support continuous improvement to maintain high-quality, timely, and coordinated responses.
• Ensure that case management processes adhere to best practice principles, including confidentiality, child safeguarding, and survivor-centered approaches. Review cases, provide mentorship to case workers, and strengthen documentation, decision-making, and follow-up processes.
• Support the design of orientation packages and on-the-job learning coaching for partners. Identify capacity gaps and tailor support to strengthen technical competencies and ensure sustained improvements in service delivery.
• Track and monitor progress of case management and referrals to ensure timely and appropriate services are provided. Follow up with partners on agreed deliverables, address bottlenecks, and support accountability mechanisms to ensure commitments are met.
• Work with the communications and partnerships team to identify key moments that will be important for visibility.
• Coordinate with other partners working on ECM to mitigate risks of duplication and/or overlap.
• Submits reports as requested by consolidating field data, highlights key achievements, challenges, and lessons learned, and ensures reporting supports evidence-based decision making.
• Conduct regular field monitoring visits to assess implementation progress, verify data, and observe service delivery. Identify gaps, risks, and areas for improvement, and provide actionable recommendations to strengthen programme quality and impact.

Skills

Child Advocacy, Child Protective Services, Child Welfare, Government Relations, Grant Administration, Grant Monitoring, Partnerships, Planning

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

• A university degree is required in one of the following fields: international development, social science, human rights, psychology, or another relevant field.

Experience Requirements

Required

• A minimum of four years of relevant work experience in child protection is required with a bachelor’s degree, or a minimum of two years of work experience in child protection with a master’s degree.
• Demonstrated experience working with multiple stakeholders is required (Government, CSOs, UN).
• Demonstrated experience working with District councils in implementation of child protection programming.
• Ability to foster and maintain strong professional relationships at local levels with traditional leaders, CSOs and communities.
• Analytical, writing and presentation skills.
• Excellent skills in capacity building, especially training of low-level social service providers.
• Expertise in child protection, case management implementation, referral pathways and coordination among stakeholders.

Desired

• Experience working with the UN.
• Experience working in emergencies is an asset

Language Requirements

Additional Information

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of a wide range of nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. We strive to sustain and strengthen this diversity, fostering an inclusive working environment where all personnel are treated with respect and have equal access to opportunities.
• UNOPS evaluates all applications based on the skills, qualifications and experience outlined in the vacancy announcement. We are committed to a fair and transparent selection process and welcome diverse perspectives, including those of women, indigenous and racialized communities, individuals of diverse gender identities and sexual orientations, and persons with disabilities.
• We are committed to enabling all candidates to perform at their best during the assessment process. If you are shortlisted and require support or reasonable accommodation to complete any assessment, please inform our human resources team upon receiving your invitation.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct, including discrimination, abuse of authority, and harassment. To uphold these standards, background checks are conducted for all final candidates to help ensure that individuals with a history of such conduct are not hired. By applying for a position with UNOPS, candidates acknowledge and consent to these verification processes.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

• Support implementation at district level and act as primary technical counterpart to Government and CSO partners at district level
• Translating technical guidance into practical action on the ground ensuring service providers clearly understand agreed upon SOPs and are equipped to apply them in real-time, bridging the gap between policy and practice
• Guide and supervise Mobile Response Teams on the ground to ensure interventions are delivered in line with established SOPs. Regularly review performance, provide feedback, and support continuous improvement to maintain high-quality, timely, and coordinated responses.
• Ensure that case management processes adhere to best practice principles, including confidentiality, child safeguarding, and survivor-centered approaches. Review cases, provide mentorship to case workers, and strengthen documentation, decision-making, and follow-up processes.
• Support the design of orientation packages and on-the-job learning coaching for partners. Identify capacity gaps and tailor support to strengthen technical competencies and ensure sustained improvements in service delivery.
• Track and monitor progress of case management and referrals to ensure timely and appropriate services are provided. Follow up with partners on agreed deliverables, address bottlenecks, and support accountability mechanisms to ensure commitments are met.
• Work with the communications and partnerships team to identify key moments that will be important for visibility.
• Coordinate with other partners working on ECM to mitigate risks of duplication and/or overlap.
• Submits reports as requested by consolidating field data, highlights key achievements, challenges, and lessons learned, and ensures reporting supports evidence-based decisionmaking.
• Conduct regular field monitoring visits to assess implementation progress, verify data, and observe service delivery. Identify gaps, risks, and areas for improvement, and provide actionable recommendations to strengthen programme quality and impact.

• Child Advocacy
• Child Protective Services
• Child Welfare
• Government Relations
• Grant Administration
• Grant Monitoring
• Partnerships
• Planning

• A university degree is required in one of the following fields: international development, social science, human rights, psychology, or another relevant field.
• A minimum of four years of relevant work experience in child protection is required with a bachelor’s degree, or a minimum of two years of work experience in child protection with a master’s degree.
• Demonstrated experience working with multiple stakeholders is required (Government, CSOs, UN).
• Demonstrated experience working with District councils in implementation of child protection programming.
• Ability to foster and maintain strong professional relationships at local levels with traditional leaders, CSOs and communities.
• Analytical, writing and presentation skills.
• Excellent skills in capacity building, especially training of low-level social service providers.
• Expertise in child protection, case management implementation, referral pathways and coordination among stakeholders.
• Experience working with the UN.
• Experience working in emergencies is an asset