Background

At Mukuru, we connect people and communities across Africa through accessible financial services. Behind every successful transaction is a strong foundation of governance, accountability, and operational excellence and that’s where you come in.

We’re looking for an Operations Internal Auditor who is curious, detail-driven, and passionate about strengthening systems, reducing risk, and improving the way we work across our operations in Malawi and beyond.

If you enjoy asking the right questions, uncovering insights, and turning findings into meaningful change, this role offers the opportunity to truly make an impact.

What you’ll do

You will play a key role in protecting and strengthening our operations by:

• Conducting internal audits across branches and booths to assess risk and compliance
• Analysing operational processes to identify inefficiencies and control gaps
• Delivering insightful, high-quality audit reports with actionable recommendations
• Partnering with management to implement improvements and track progress on audit findings
• Evaluating internal controls and advising on stronger governance practices
• Identifying risks and supporting the business in mitigating them effectively
• Contributing to the annual audit plan and broader reporting to leadership structures

What makes you a great fit

You are someone who combines strong analytical thinking with practical problem-solving and a passion for operational excellence.

You bring:

• A BCom or Internal Auditing qualification (or similar)
• At least 3 years’ experience in operational or branch auditing
• Solid knowledge of internal audit standards, risk management, and governance
• Experience recommending improvements to systems and controls

You stand out if you:

• Think critically and challenge the status quo
• Communicate with confidence across different levels of the business
• Pay close attention to detail while keeping the bigger picture in mind
• Thrive in environments where you can influence improvement and drive accountability
• Are comfortable travelling to operational sites across regions

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

• Conducting internal audits across branches and booths to assess risk and compliance
• Analysing operational processes to identify inefficiencies and control gaps
• Delivering insightful, high-quality audit reports with actionable recommendations
• Partnering with management to implement improvements and track progress on audit findings
• Evaluating internal controls and advising on stronger governance practices
• Identifying risks and supporting the business in mitigating them effectively
• Contributing to the annual audit plan and broader reporting to leadership structures

• Strong analytical thinking
• Practical problem-solving
• Passion for operational excellence
• Critical thinking
• Challenging the status quo
• Confident communication across different levels of the business
• Attention to detail
• Ability to keep the bigger picture in mind
• Influencing improvement
• Driving accountability
• Comfortable travelling to operational sites across regions

• A BCom or Internal Auditing qualification (or similar)
• At least 3 years’ experience in operational or branch auditing
• Solid knowledge of internal audit standards, risk management, and governance
• Experience recommending improvements to systems and controls