Background information about the job or company (e.g., role context, company overview)

Illovo Sugar (Malawi) plc is the country's leading producer of raw, refined and specialty sugars; employing more than 9000 employees. Illovo Sugar (Malawi) plc is part of Illovo Sugar Africa Group; a wholly-owned subsidiary of Associated British Foods plc (ABF).

Responsibilities or duties

Receive medicines, medical supplies, and pharmacy consumables and verify deliveries against approved documentation.

Provide basic patient service support by directing patients, explaining collection processes, and referring clinical questions to authorised staff.

Monitor stock levels and alert the supervisor when medicines, consumables, or essential supplies are below minimum stock levels.

Check stock quantities, batch numbers, expiry dates, packaging condition, and storage requirements upon receipt.

Conduct routine expiry date checks and identify medicines that are near expiry, expired, damaged, or unsuitable for use.

Store medicines and supplies according to pharmacy procedures, including separation of expired, damaged, controlled, or temperature-sensitive items.

Assist with dispensing medicines to patients under the supervision of the Pharmacy Technologist or authorised pharmacy personnel.

Report prescription irregularities, stock discrepancies, suspected misuses, medicine shortages, or patient complaints to the supervisor.

Maintain confidentiality of prescriptions, patient information, and medical records.

Promote and adhere to Illovo's procedures, policies and guidelines, including, without limitation, those relating to HSE, Competitive Law and Anti-Bribery and Corruption (ABC).

Qualifications or requirements (e.g., education, skills)

MSCE or equivalent.

Diploma or Certificate in Pharmacy Assistance or relevant healthcare support training preferred.

Experience needed

2-3 years experience in community health, public health surveillance, outreach, or health promotion.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Basic understanding of medicines handling, stock control and confidentiality.

Good numerical, administration and record keeping skills.

Computer literacy is an added advantage.

Illovo is an equal opportunity employer, and women are encouraged to apply.

SUGAR IS OUR BUSINESS BUT PEOPLE ARE OUR SWEETEST ASSETS.

THRIVING COMMUNITIES

• Receive medicines, medical supplies, and pharmacy consumables and verify deliveries against approved documentation.
• Provide basic patient service support by directing patients, explaining collection processes, and referring clinical questions to authorised staff.
• Monitor stock levels and alert the supervisor when medicines, consumables, or essential supplies are below minimum stock levels.
• Check stock quantities, batch numbers, expiry dates, packaging condition, and storage requirements upon receipt.
• Conduct routine expiry date checks and identify medicines that are near expiry, expired, damaged, or unsuitable for use.
• Store medicines and supplies according to pharmacy procedures, including separation of expired, damaged, controlled, or temperature-sensitive items.
• Assist with dispensing medicines to patients under the supervision of the Pharmacy Technologist or authorised pharmacy personnel.
• Report prescription irregularities, stock discrepancies, suspected misuses, medicine shortages, or patient complaints to the supervisor.
• Maintain confidentiality of prescriptions, patient information, and medical records.
• Promote and adhere to Illovo's procedures, policies and guidelines, including, without limitation, those relating to HSE, Competitive Law and Anti-Bribery and Corruption (ABC).

• Basic understanding of medicines handling
• Stock control
• Confidentiality
• Good numerical skills
• Administration skills
• Record keeping skills
• Computer literacy (added advantage)

• MSCE or equivalent
• Diploma or Certificate in Pharmacy Assistance or relevant healthcare support training preferred