Background information about the job or company (e.g., role context, company overview)

Telekom Networks Malawi Plc

Responsibilities or duties

• Implement postpaid, enterprise, and support service tariffs, offers, and services on core billing platforms in a timely and accurate manner.
• Manage month-end bill runs and support service billing processes.
• Provide second-level support for postpaid, enterprise, and trade stock billing issues.
• Conduct end-to-end reconciliations between billing platforms and network elements.
• Manage contracts and SLAs related to postpaid, enterprise, and support service billing.
• Oversee trade stock levels in collaboration with Finance and Sales teams.
• Ensure adherence to regulatory, internal audit, and enterprise risk compliance requirements.

Qualifications or requirements (e.g., education, skills)

• Bachelor of Science in Information Technology or its equivalent.
• Sound knowledge of Oracle/SQL, Linux, and Microsoft Office tools.
• Strong analytical, communication, interpersonal, and problem-solving skills.

Experience needed

Minimum of five (5) years’ experience within the telecommunications industry, specifically in Billing operations.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Knowledge of Huawei BSS architecture will be an added advantage.

Ability to work effectively in a fast-paced and deadline-driven environment.

Core Competencies

• Strong understanding of postpaid, enterprise, and support service billing operations within the telecommunications environment.
• Ability to manage complex billing systems, reconciliations, and service support processes.
• High attention to detail and commitment to accuracy and compliance.
• Strong stakeholder engagement and cross-functional collaboration skills.
• Results-oriented with the ability to manage multiple priorities effectively.

• Implement postpaid, enterprise, and support service tariffs, offers, and services on core billing platforms in a timely and accurate manner.
• Manage month-end bill runs and support service billing processes.
• Provide second-level support for postpaid, enterprise, and trade stock billing issues.
• Conduct end-to-end reconciliations between billing platforms and network elements.
• Manage contracts and SLAs related to postpaid, enterprise, and support service billing.
• Oversee trade stock levels in collaboration with Finance and Sales teams.
• Ensure adherence to regulatory, internal audit, and enterprise risk compliance requirements.

• Oracle/SQL
• Linux
• Microsoft Office tools
• Analytical skills
• Communication skills
• Interpersonal skills
• Problem-solving skills
• Ability to work effectively in a fast-paced and deadline-driven environment
• Strong understanding of postpaid, enterprise, and support service billing operations
• Ability to manage complex billing systems, reconciliations, and service support processes
• High attention to detail and commitment to accuracy and compliance
• Strong stakeholder engagement and cross-functional collaboration skills
• Results-oriented with the ability to manage multiple priorities effectively

• Bachelor of Science in Information Technology or its equivalent.
• Minimum of five (5) years’ experience within the telecommunications industry, specifically in Billing operations.
• Sound knowledge of Oracle/SQL, Linux, and Microsoft Office tools.
• Knowledge of Huawei BSS architecture will be an added advantage.