Background information about the job or company (e.g., role context, company overview)

G4S

Responsibilities or duties

Key Responsibilities & Performance Metrics

• Diplomatic Liaison: Serve as the primary operational link with UN security representatives, ensuring all deployments exceed UNDSS standards and diplomatic protocols.
• Contractual Precision: Guarantee zero unmanned posts, 100% accuracy in posting sheets, and full alignment with both client SOPs and national labor laws.
• Risk & Compliance: Conduct quarterly site assessments and vet 100% of new client sites prior to commencement; maintain a 0% failure rate in internal compliance audits.
• Client Relationship Management: Acknowledge 100% of queries within 2 hours and maintain a client satisfaction score of >90%.
• Rapid Incident Response: Ensure 100% of incidents are reported within 1 hour, with comprehensive root cause investigations submitted within 24 hours for major events.
• Executive Reporting: Deliver weekly and monthly operational reports with 100% data integrity and punctuality.
• High Performance Leadership: Manage the team to keep staff turnover below 2% and ensure 100% of personnel receive monthly professional coaching.
• Health & Safety Excellence: Maintain a Zero Lost Time Injury (LTI) record and ensure 100% completion of mandatory H&S audits.

Qualifications or requirements (e.g., education, skills)

Requirements & Qualifications

• Education: Bachelor’s Degree in Business Management, Security Management, International Relations, or a related field.
• Expertise: Working knowledge of UNDSS frameworks and diplomatic security protocols is highly preferred.
• Communication: Exceptional command of English, specifically tailored for high level diplomatic correspondence and executive reporting.
• Vetting: Impeccable integrity with the ability to pass stringent international background checks and clearance processes.
• Technical Skills: Knowledge of Malawian labor laws, national safety legislation, and digital literacy (Google Workspace/MS Office).
• Attributes: High cultural awareness, tact, and the ability to proactively anticipate the needs of a high profile client.

Experience needed

• Experience: Minimum of 5 years in a senior supervisory role within the private security sector. Specific experience managing security for diplomatic missions, UN agencies, or international NGOs is essential.

• Serve as the primary operational link with UN security representatives, ensuring all deployments exceed UNDSS standards and diplomatic protocols.
• Guarantee zero unmanned posts, 100% accuracy in posting sheets, and full alignment with both client SOPs and national labor laws.
• Conduct quarterly site assessments and vet 100% of new client sites prior to commencement; maintain a 0% failure rate in internal compliance audits.
• Acknowledge 100% of queries within 2 hours and maintain a client satisfaction score of >90%.
• Ensure 100% of incidents are reported within 1 hour, with comprehensive root cause investigations submitted within 24 hours for major events.
• Deliver weekly and monthly operational reports with 100% data integrity and punctuality.
• Manage the team to keep staff turnover below 2% and ensure 100% of personnel receive monthly professional coaching.
• Maintain a Zero Lost Time Injury (LTI) record and ensure 100% completion of mandatory H&S audits.

• Working knowledge of UNDSS frameworks and diplomatic security protocols
• Exceptional command of English, specifically tailored for high level diplomatic correspondence and executive reporting
• Knowledge of Malawian labor laws, national safety legislation
• Digital literacy (Google Workspace/MS Office)
• High cultural awareness
• Tact
• Ability to proactively anticipate the needs of a high profile client

• Bachelor’s Degree in Business Management, Security Management, International Relations, or a related field.
• Minimum of 5 years in a senior supervisory role within the private security sector.
• Specific experience managing security for diplomatic missions, UN agencies, or international NGOs is essential.
• Impeccable integrity with the ability to pass stringent international background checks and clearance processes.