EKHAYA LUXURY RESORT, a subsidiary of Ekhaya Group of Companies based in Mangochi, is seeking applications from suitably qualified and experienced individuals to fill the following vacant position.

RECEPTIONIST

Job Purpose

To create a welcoming and professional front office environment where guests feel valued, ensuring exceptional service delivery that enhances guest satisfaction and encourages repeat business.

RESPONSIBILITIES

• Ensure all guest registration cards are accurately completed with relevant details and properly filed upon departure.
• Maintain strict control of the reception float, ensuring all balances and checks are completed at the end of each shift.
• Create a warm and welcoming atmosphere for guests to enhance their overall experience.
• Review daily arrival and departure lists, identifying special guest needs such as VIPs, room allocations, and transfers.
• Answer telephone calls promptly within three rings using appropriate language and in line with hotel standards.
• Record and deliver guest messages within 10 minutes of receipt.
• Respond to guest requests efficiently to ensure maximum customer satisfaction.
• Support all Front Office operations, including reservations, switchboard, and porter services when required.
• Ensure strict adherence to check-in and check-out procedures, capturing accurate guest and billing details.
• Confirm method of payment at check-in and ensure advance payment for cash-paying guests.
• Verify that all credit arrangements are supported by proper documentation such as credit card details, local purchase orders, or authorization letters.
• Follow proper authorization procedures for cheque and credit card payments.
• Ensure all outlet bills are correctly posted and reconciled at the end of each shift.
• Maintain accurate records and ensure all guest accounts are fully settled upon departure.
• Perform any other duties as assigned by Management.

Qualifications & Work Experience

• Diploma in Hospitality Management or a related field.
• Minimum of three (3) years’ experience in a similar role.
• Strong computer literacy skills.
• High level of integrity and professionalism, particularly in handling financial transactions.

The Ideal Candidate Should:

• Be customer-focused with excellent interpersonal and communication skills.
• Be detail-oriented and able to manage multiple tasks efficiently.
• Demonstrate professionalism and a positive attitude at all times.
• Be reliable, organized, and able to work under pressure.
• Uphold high ethical standards and maintain confidentiality.

• Ensure all guest registration cards are accurately completed with relevant details and properly filed upon departure.
• Maintain strict control of the reception float, ensuring all balances and checks are completed at the end of each shift.
• Create a warm and welcoming atmosphere for guests to enhance their overall experience.
• Review daily arrival and departure lists, identifying special guest needs such as VIPs, room allocations, and transfers.
• Answer telephone calls promptly within three rings using appropriate language and in line with hotel standards.
• Record and deliver guest messages within 10 minutes of receipt.
• Respond to guest requests efficiently to ensure maximum customer satisfaction.
• Support all Front Office operations, including reservations, switchboard, and porter services when required.
• Ensure strict adherence to check-in and check-out procedures, capturing accurate guest and billing details.
• Confirm method of payment at check-in and ensure advance payment for cash-paying guests.
• Verify that all credit arrangements are supported by proper documentation such as credit card details, local purchase orders, or authorization letters.
• Follow proper authorization procedures for cheque and credit card payments.
• Ensure all outlet bills are correctly posted and reconciled at the end of each shift.
• Maintain accurate records and ensure all guest accounts are fully settled upon departure.
• Perform any other duties as assigned by Management.

• Strong computer literacy skills.
• Excellent interpersonal and communication skills.
• Detail-oriented.
• Ability to manage multiple tasks efficiently.
• Professionalism.
• Positive attitude.
• Reliability.
• Organization.
• Ability to work under pressure.
• High ethical standards.
• Confidentiality.

• Diploma in Hospitality Management or a related field.
• Minimum of three (3) years’ experience in a similar role.