The Role

The successful candidate will be the primary point of contact for our Lilongwe operations, delivering exceptional customer service while managing front-desk logistics and administrative tasks to maintain an efficient, professional office environment.

Key Responsibilities

• Visitor Management: Warmly greeting and managing visitors, clients, and employees while ensuring all security-entry protocols are followed.
• Communication Hub: Managing the central switchboard, handling high-volume email correspondence, and routing inquiries to the appropriate departments.
• Office Presentation: Maintaining a pristine, professional, and welcoming reception area at all times.
• Records & Documentation: Maintaining accurate visitor logs, digital files, and office records.
• Administrative Support: Providing clerical assistance to the regional management team as required.
• Logistical Support: Assisting with the planning and execution of office events, meetings, and regional logistics.

Candidate Profile

Qualifications & Experience

• Education: Malawi School Certificate of Education (MSCE).
• Certification: Relevant Tertiary Qualification (e.g., Front Office Management, Secretarial Studies, or Public Relations).
• Experience: A minimum of 1 year in a fast-paced, professional working environment.

Technical & Professional Skills

• Digital Proficiency: Essential proficiency in Microsoft Office Suite and Google Workspace.
• Hardware Competence: Experience operating modern tools (Scanners, Projectors, and Digital Cameras).
• Communication: Exceptional command of written and spoken English.

Personal Attributes

• High level of maturity, integrity, and “sober habits.”
• Proactive self-starter capable of managing front-desk operations with minimal supervision.
• Strong commitment to teamwork and innovative problem-solving.
• Flexibility to work irregular hours within a dynamic, 24/7 security environment

• Visitor Management: Warmly greeting and managing visitors, clients, and employees while ensuring all security-entry protocols are followed.
• Communication Hub: Managing the central switchboard, handling high-volume email correspondence, and routing inquiries to the appropriate departments.
• Office Presentation: Maintaining a pristine, professional, and welcoming reception area at all times.
• Records & Documentation: Maintaining accurate visitor logs, digital files, and office records.
• Administrative Support: Providing clerical assistance to the regional management team as required.
• Logistical Support: Assisting with the planning and execution of office events, meetings, and regional logistics.

• Essential proficiency in Microsoft Office Suite and Google Workspace.
• Experience operating modern tools (Scanners, Projectors, and Digital Cameras).
• Exceptional command of written and spoken English.

• Malawi School Certificate of Education (MSCE).
• Relevant Tertiary Qualification (e.g., Front Office Management, Secretarial Studies, or Public Relations).
• A minimum of 1 year in a fast-paced, professional working environment.