Woodlands Hotel & Resort is inviting applications from suitably qualified and experienced individuals to fill the position of Receptionist.

Responsibilities or duties

Ability to handle guest enquiries, reservations, check-ins, and check-outs professionally.

Qualifications or requirements

• Must be residing in or near the City Centre, Lilongwe.
• Must possess a valid National ID.
• Must have good knowledge of Microsoft Office packages, including Word and Excel.
• Must have knowledge of Hotel Master.
• Excellent communication and customer service skills.
• Professional appearance and a welcoming personality.
• Good telephone and computer skills.
• Ability to work under pressure and as part of a team.
• Willingness to work flexible hours, including weekends and public holidays.

Experience needed

Minimum of 3 years’ experience as a Receptionist, preferably within a reputable hotel or hospitality establishment.

• Handle guest enquiries, reservations, check-ins, and check-outs professionally.

• Microsoft Office packages (Word, Excel)
• Hotel Master knowledge
• Excellent communication skills
• Customer service skills
• Good telephone skills
• Good computer skills
• Ability to work under pressure
• Teamwork

• Residing in or near the City Centre, Lilongwe.
• Minimum of 3 years’ experience as a Receptionist, preferably within a reputable hotel or hospitality establishment.
• Valid National ID.
• Good knowledge of Microsoft Office packages, including Word and Excel.
• Knowledge of Hotel Master.
• Excellent communication and customer service skills.
• Professional appearance and a welcoming personality.
• Good telephone and computer skills.
• Ability to work under pressure and as part of a team.
• Willingness to work flexible hours, including weekends and public holidays.