Background

Epay mobile money is inviting applications for suitably qualified candidate to fill the position of Regional Supervisor in Eastern region

Epay Mobile Money delivers digital payment services across Malawi. The services include; Money transfer, merchant payments and bill payment. The focus stays on safe, affordable, and accessible financial services.

Position

Regional Supervisor

Location

Zomba

Reporting to

Marketing Manager / Senior Customer Experience Officer

Job Purpose

The Regional Supervisor will be responsible for overseeing and optimizing operational activities across the region, Ensuring the efficiently delivery of EPAY Financial services to emerge consumers. You will play a crucial part in implementing operational strategies and maintain high service standard with the management and framework of the company.

Key Responsibilities

• Oversee and Manage daily regional activities to ensure efficiency and effectiveness
• Implement and optimize operational strategies for money transfer and other financial services
• Monitor Key Performance Indicators KIPs and identify areas for process improvement
• Lead, train and mentor sales and marketing team within designated region
• Collaborate with cross functional team to streamline workflows and enhance customer satisfaction
• Manage operations budgets and resources efficiently
• Set regional sales and marketing goals that match overall company targets

Skills and Qualifications

• bachelor’s degree in business administration, marketing, or a related field
• Experience in customer services, sales and marketing, mobile money or operations
• Experience in supervising staff
• Strong leadership and communication skills
• Strong customer services and problem-solving skills
• Basic computer skills and report- writing ability
• High level of integrity, accuracy and accountability
• Ability to work under pressure and meet targets

• Oversee and Manage daily regional activities to ensure efficiency and effectiveness
• Implement and optimize operational strategies for money transfer and other financial services
• Monitor Key Performance Indicators KIPs and identify areas for process improvement
• Lead, train and mentor sales and marketing team within designated region
• Collaborate with cross functional team to streamline workflows and enhance customer satisfaction
• Manage operations budgets and resources efficiently
• Set regional sales and marketing goals that match overall company targets

• Strong leadership and communication skills
• Strong customer services and problem-solving skills
• Basic computer skills and report- writing ability
• High level of integrity, accuracy and accountability
• Ability to work under pressure and meet targets

• bachelor’s degree in business administration, marketing, or a related field
• Experience in customer services, sales and marketing, mobile money or operations
• Experience in supervising staff