Umodzi Holdings Limited

Reporting to: Restaurant Manager

Main Duties and Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to customer complaints.
• Appraise staff performance and provide feedback to improve productivity.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Analyse average checks, average spend per person as well as sales mix, in order to add value to menu planning and up-selling.
• Ensure there is a departmental leave planner and that all permanent staff have been allocated for annual leave to ensure leave liability is kept to a minimum.
• Ensure rosters are designed and monitored according to business levels.

Qualification, Experience and attributes:

• Diploma in Hospitality Management those with a Hospitality Degree will have an added advantage. 5 years’ experience in a food service environment including a fine dining,
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Proven excellent customer service.
• Familiarity with Restaurant Management software.
• Demonstrate leadership skills, motivational and people skills.

• Coordinate daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to customer complaints.
• Appraise staff performance and provide feedback to improve productivity.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Analyse average checks, average spend per person as well as sales mix, in order to add value to menu planning and up-selling.
• Ensure there is a departmental leave planner and that all permanent staff have been allocated for annual leave to ensure leave liability is kept to a minimum.
• Ensure rosters are designed and monitored according to business levels.

• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Proven excellent customer service.
• Familiarity with Restaurant Management software.
• Demonstrate leadership skills, motivational and people skills.

• Diploma in Hospitality Management those with a Hospitality Degree will have an added advantage.