Vacancy title:
SUPERVISOR – OPERATIONS DEPARTMENT

[Type: FULL_TIME, Industry: , Category: Management]

Jobs at:
Dream Financial Services Limited

Deadline of this Job:
Friday, November 7 2025

Duty Station:
Malawi | Lilongwe | Malawi

Summary
Date Posted: Friday, October 31 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

To oversee and coordinate the operational and accounting functions of the branch, ensuring efficiency, compliance, and achievement of performance targets while maintaining high service quality

Job Responsibilities

• Operational Oversight: Supervise and coordinate daily operations of account relationship officers and support staff.

• Process Management: Ensure timely processing of client applications, disbursements, and repayments.

• Financial Control: Review and approve financial transactions in line with company policies.

• Performance Monitoring: Monitor branch performance against targets and provide regular progress reports.

• Compliance Assurance: Maintain compliance with internal controls, regulatory requirements, and audit standards.

• Team Leadership: Provide leadership, coaching, and performance evaluations for the team.

• Customer Service: Resolve customer escalations and ensure high service quality.

• Strategic Support: Assist management in strategic planning, product improvement, and operational efficiency.

Requirements

• Bachelor’s degree in accounting, Finance, Business Administration, or related field.

• At least 3–5 years of experience in microfinance, banking, or financial services.

• Strong supervisory and decision-making skills.

• Proficiency in computers and financial operating systems Excellent analytical, communication, and leadership abilities.

• High integrity, accuracy, and attention to detail

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Mode of application

We will only receive applications through email. Submit your application letter and CV to the email: recruitment@dreamfinance.co.mw by the end of day 7^th November 2025. The subject of the email should include the name of the position applied for. Only candidates who meet the requirements will be shortlisted and acknowledged.

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