We are a leading independent telecoms infrastructure company, with one of the most extensive tower portfolios across Africa and the Middle East. Our business model promotes tower infrastructure sharing and enables mobile network operators (MNOs) to deliver mobile connectivity more quickly, reliably, cost-effectively, and with a lower carbon footprint. In turn, this supports the expansion and quality of mobile connectivity, driving sustainable development in the communities where we operate.

What We Do

We build, acquire, lease-up, and operate telecommunications tower infrastructure that accommodates and powers the needs of multiple tenants. Our customers are major Mobile Network Operators (MNOs), whom we serve across high-growth markets in Africa and the Middle East. Our purpose, mission, and sustainable business strategy are underpinned by our core values of Partnership, Integrity, and Excellence.

Overview

This internship opportunity is offered through the Mastercard Foundation Associate Program, an initiative aimed at equipping young African graduates with valuable workplace experience, technical skills, professional development opportunities, and leadership capabilities.

Reporting to the Engineering Manager, the Site Performance Analyst Intern will support the Performance Engineering team in monitoring, analyzing, and improving the performance of Helios Towers Malawi’s network infrastructure. The role provides an excellent opportunity for a recent graduate to gain hands-on experience in telecommunications infrastructure, operational analytics, power systems monitoring, and performance management within a leading telecommunications infrastructure company.

The successful candidate will work closely with Engineering, Operations, and Field Support teams to analyze site performance data, identify trends and anomalies, support issue resolution, and contribute to continuous improvement initiatives that enhance network reliability and operational efficiency.

Location: Lilongwe, Malawi

Responsibilities or duties

As the Site Performance Analyst Intern, you will be responsible for:

• Analyzing site performance, power, and operational data to identify trends, anomalies, and improvement opportunities.
• Processing and maintaining log files from solar, hybrid, off-grid, and on-grid sites for performance analysis.
• Managing and maintaining site performance records and historical operational data.
• Conducting analysis using approved monitoring and reporting platforms, including Dataminer, RMS, RPMS, and ServiceNow.
• Preparing reports, dashboards, and insights to support operational and business decision-making.
• Creating and managing work orders within ServiceNow based on issues identified through performance monitoring.
• Tracking work order progress and ensuring timely resolution of operational issues.
• Performing follow-up analyses to verify corrective actions and measure performance improvements.
• Supporting troubleshooting activities related to site performance, power systems, and network operations.
• Assisting with monitoring site visibility and connectivity across operational platforms.
• Providing analytical support to Zonal Managers, field teams, and other stakeholders to improve operational effectiveness.
• Participating in site visits to support performance assessments, verification exercises, and field investigations where required.
• Building effective working relationships with internal teams, contractors, and service providers.
• Communicating performance findings and recommendations to relevant stakeholders in a clear and professional manner.
• Supporting process improvement initiatives and contributing to a culture of data-driven decision-making and operational excellence.
• Applying analytical and continuous improvement techniques, including Lean Six Sigma principles, to support business objectives.

Qualifications or requirements

To succeed in the role, you will have:

• A Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or a related Engineering discipline; or a Higher National Diploma in a relevant engineering field.
• Recent graduate status or early-career experience with a strong desire to develop within the telecommunications and infrastructure sector.
• A strong interest in engineering analytics, telecommunications infrastructure, power systems, or operational performance management.
• Strong analytical and problem-solving capabilities.
• Excellent attention to detail and data accuracy.
• Strong planning, organizational, and time-management skills.
• Effective verbal and written communication skills.
• The ability to interpret data and translate findings into actionable insights.
• A results-oriented mindset with a proactive approach to learning and problem-solving.
• The ability to adapt quickly to new systems, technologies, and working environments.
• Strong interpersonal and stakeholder management skills.
• The willingness to work full-time in Lilongwe and undertake occasional site visits when required.

Desired Skills

• Data Analysis and Interpretation
• Performance Monitoring and Reporting
• Problem Solving and Root Cause Analysis
• Attention to Detail
• Planning and Organization
• Service Management
• Stakeholder Engagement
• Communication and Presentation Skills
• Continuous Improvement
• IT and Systems Literacy

Advantageous

The following will be considered an added advantage:

• Knowledge of telecommunications infrastructure, power systems, or field operations.
• Exposure to data analysis, reporting, and visualization tools.
• Familiarity with operational monitoring systems and service management platforms.
• Membership or affiliation with a recognized engineering or technical professional body.

Benefits

• Structured professional development through the Mastercard Foundation Associate Program.
• Monthly internship stipend of USD 250.
• Practical exposure to telecommunications infrastructure operations and engineering processes.
• Hands-on experience with industry-leading monitoring, reporting, and analytics tools.
• Mentorship and coaching from experienced industry professionals.
• Exposure to data-driven decision-making and operational excellence practices.
• Opportunities to develop technical, analytical, and professional skills.
• A collaborative and inclusive working environment.
• The opportunity to contribute to infrastructure that enables connectivity and digital inclusion across Malawi.

Additional notes

Please apply only if you are comfortable with the non-negotiable compensation of USD 250 per month, with no additional benefits.

• Analyzing site performance, power, and operational data to identify trends, anomalies, and improvement opportunities.
• Processing and maintaining log files from solar, hybrid, off-grid, and on-grid sites for performance analysis.
• Managing and maintaining site performance records and historical operational data.
• Conducting analysis using approved monitoring and reporting platforms, including Dataminer, RMS, RPMS, and ServiceNow.
• Preparing reports, dashboards, and insights to support operational and business decision-making.
• Creating and managing work orders within ServiceNow based on issues identified through performance monitoring.
• Tracking work order progress and ensuring timely resolution of operational issues.
• Performing follow-up analyses to verify corrective actions and measure performance improvements.
• Supporting troubleshooting activities related to site performance, power systems, and network operations.
• Assisting with monitoring site visibility and connectivity across operational platforms.
• Providing analytical support to Zonal Managers, field teams, and other stakeholders to improve operational effectiveness.
• Participating in site visits to support performance assessments, verification exercises, and field investigations where required.
• Building effective working relationships with internal teams, contractors, and service providers.
• Communicating performance findings and recommendations to relevant stakeholders in a clear and professional manner.
• Supporting process improvement initiatives and contributing to a culture of data-driven decision-making and operational excellence.
• Applying analytical and continuous improvement techniques, including Lean Six Sigma principles, to support business objectives.

• Data Analysis and Interpretation
• Performance Monitoring and Reporting
• Problem Solving and Root Cause Analysis
• Attention to Detail
• Planning and Organization
• Service Management
• Stakeholder Engagement
• Communication and Presentation Skills
• Continuous Improvement
• IT and Systems Literacy

• A Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or a related Engineering discipline; or a Higher National Diploma in a relevant engineering field.
• Recent graduate status or early-career experience with a strong desire to develop within the telecommunications and infrastructure sector.
• A strong interest in engineering analytics, telecommunications infrastructure, power systems, or operational performance management.
• Strong analytical and problem-solving capabilities.
• Excellent attention to detail and data accuracy.
• Strong planning, organizational, and time-management skills.
• Effective verbal and written communication skills.
• The ability to interpret data and translate findings into actionable insights.
• A results-oriented mindset with a proactive approach to learning and problem-solving.
• The ability to adapt quickly to new systems, technologies, and working environments.
• Strong interpersonal and stakeholder management skills.
• The willingness to work full-time in Lilongwe and undertake occasional site visits when required.