Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Provide technical support for key business applications across Core Banking, Integration, Data Warehouse, and Pricing environments by diagnosing and resolving incidents, delivering timely troubleshooting, and ensuring minimal disruption to operations. Monitor application performance and health, execute predefined support procedures, and assist with routine maintenance activities to maintain system stability, security, and reliability. Collaborate with cross-functional teams to address issues, escalate complex problems where necessary, and contribute to continuous improvement efforts aimed at enhancing application efficiency and overall service delivery.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A qualification or certification in SQL is considered an added advantage.

Experience Required

• Minimum of 3 years’ experience supporting designated applications, preferably within banking, financial services, or a related industry.
• Familiarity with Core Banking systems, peripheral applications, and integration platforms.
• Experience troubleshooting technical issues within defined service level agreements (SLAs).
• Experience supporting application upgrades, patches, and releases.
• Track record of delivering secure, reliable, and scalable production systems.
• Experience with monitoring tools, performance tuning, and security practices.

Key Job Functions

• Assess the impact of proposed changes on designated applications to minimise disruption and ensure system stability.
• Review technical specifications for changes impacting Core Banking and related systems to ensure requirements are accurately captured.
• Support localisation requirements and ensure adherence to Group standardisation principles.
• Contribute to application development and enhancement initiatives by providing input on requirements and participating in project activities.
• Monitor, log, and track system defects using standard tools, ensuring timely resolution and clear documentation.
• Perform API testing and support validation of system integrations.
• Collaborate with cross-functional teams to resolve issues and support efficient application delivery.
• Conduct thorough API testing and collaborate with developers to validate integrations.

Knowledge Required

• Strong knowledge of transactional banking domains (deposits, lending, account management, product engines, regulatory processes)
• Strong understanding of the payments ecosystem and banking operations

Additional Information

Behavioural Competencies:

• Exceptional attention to detail
• Strong written and verbal communication skills
• Strong stakeholder management skills
• Effective teamwork and collaboration skills

Technical Competencies:

• Solid engineering fundamentals
• Familiarity with database administration (Oracle, SQL Server)
• Understanding of server environments (Linux/Unix, Windows), databases, and networking protocols
• Knowledge of APIs, integrations, and third-party systems (e.g., payment gateways, mobile banking)

• Provide technical support for key business applications across Core Banking, Integration, Data Warehouse, and Pricing environments by diagnosing and resolving incidents, delivering timely troubleshooting, and ensuring minimal disruption to operations.
• Monitor application performance and health, execute predefined support procedures, and assist with routine maintenance activities to maintain system stability, security, and reliability.
• Collaborate with cross-functional teams to address issues, escalate complex problems where necessary, and contribute to continuous improvement efforts aimed at enhancing application efficiency and overall service delivery.
• Assess the impact of proposed changes on designated applications to minimise disruption and ensure system stability.
• Review technical specifications for changes impacting Core Banking and related systems to ensure requirements are accurately captured.
• Support localisation requirements and ensure adherence to Group standardisation principles.
• Contribute to application development and enhancement initiatives by providing input on requirements and participating in project activities.
• Monitor, log, and track system defects using standard tools, ensuring timely resolution and clear documentation.
• Perform API testing and support validation of system integrations.
• Collaborate with cross-functional teams to resolve issues and support efficient application delivery.
• Conduct thorough API testing and collaborate with developers to validate integrations.

• Technical support
• Core Banking systems support
• Integration platforms support
• Data Warehouse support
• Pricing environments support
• Incident diagnosis and resolution
• Troubleshooting
• Application performance monitoring
• System stability, security, and reliability maintenance
• Cross-functional collaboration
• Problem escalation
• Continuous improvement
• Application upgrades, patches, and releases support
• Monitoring tools
• Performance tuning
• Security practices
• API testing
• System integration validation
• Transactional banking domains knowledge
• Payments ecosystem understanding
• Banking operations understanding
• SQL (added advantage)
• Database administration (Oracle, SQL Server)
• Server environments (Linux/Unix, Windows)
• Networking protocols
• APIs knowledge
• Integrations knowledge
• Third-party systems knowledge (e.g., payment gateways, mobile banking)
• Attention to detail
• Written and verbal communication skills
• Stakeholder management skills
• Teamwork and collaboration skills
• Engineering fundamentals

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A qualification or certification in SQL is considered an added advantage.