The infrastructure trainee provides support in various tasks and projects, gaining practical experience in the field of information technology. They assist in troubleshooting technical issues, maintaining IT infrastructure, and contributing to the overall efficiency of the organization’s technology resources.

Responsibilities or duties

• Assist end-users with technical issues, including hardware and software problems.
• Troubleshoot and resolve enterprise IT related problems.
• Provide basic technical assistance via phone, email, or in person.
• Help with routine maintenance and updates of computing systems and software
• Perform system backups and data recovery procedures
• Install, configure, and update software and operating systems.
• Maintain documentation of hardware and software inventory.
• Create and update IT procedures, manuals, and knowledge base articles
• Support IT projects, including upgrades, migrations, and new technology implementations.
• Research and evaluate emerging technologies and make recommendations.

Qualifications or requirements (e.g., education, skills)

• Must have system administration knowledge of Linux
• Must have knowledge in virtualization solutions like Nutanix, VMWare or Hyper-V
• Must be willing to work at odd hours as work demand
• Strong hardware knowledge of servers and enterprise storage systems
• Those with computer networking certifications will have an added advantage
• Ability to write reports such as Root Cause Analysis
• Must have good customer relations
• A Bachelor’s Degree in Computer Science, Information Systems or any relevant field
• Graduated within the past 4 years

• Assist end-users with technical issues, including hardware and software problems.
• Troubleshoot and resolve enterprise IT related problems.
• Provide basic technical assistance via phone, email, or in person.
• Help with routine maintenance and updates of computing systems and software
• Perform system backups and data recovery procedures
• Install, configure, and update software and operating systems.
• Maintain documentation of hardware and software inventory.
• Create and update IT procedures, manuals, and knowledge base articles
• Support IT projects, including upgrades, migrations, and new technology implementations.
• Research and evaluate emerging technologies and make recommendations.

• System administration knowledge of Linux
• Knowledge in virtualization solutions like Nutanix, VMWare or Hyper-V
• Strong hardware knowledge of servers and enterprise storage systems
• Ability to write reports such as Root Cause Analysis
• Good customer relations

• Must be willing to work at odd hours as work demand
• Those with computer networking certifications will have an added advantage
• A Bachelor’s Degree in Computer Science, Information Systems or any relevant field
• Graduated within the past 4 years