Background

SoCha LLC is seeking a Team Leader / Survey Specialist to lead a beneficiary satisfaction survey focused on the digital payments system used under the Social Support for Resilient Livelihoods Project (SSRLP). The Team Leader will provide strategic and technical leadership, ensuring that the survey design, implementation, and analysis generate high-quality, actionable insights for government and development partners. The position is contingent on contract award and approval.

Project:

Beneficiary Satisfaction Survey on Digital Payments

Key Responsibilities

• Lead survey methodology, sampling strategy, and study design.
• Develop and refine survey instruments based on an existing beneficiary satisfaction framework.
• Oversee piloting, enumerator training, and quality assurance during data collection.
• Guide analysis that links findings to program performance and payment system design.
• Prepare inception, draft, and final reports; present results to stakeholders.
• Ensure ethical research standards, confidentiality, and secure data management.

Qualifications and Experience:

• Master’s degree or higher in economics, statistics, social sciences, or related field.
• At least 7 years leading household or beneficiary surveys.
• Demonstrated experience in social protection, digital payments, or financial inclusion.
• Proven ability to lead multidisciplinary survey teams and manage compressed timelines.
• Strong analytical skills and proficiency with Stata, SPSS, or R.
• Excellent writing and presentation skills, with a track record of translating survey results into program recommendations.
• Experience in Malawi or Sub-Saharan Africa (preferred but not required).

Location

Malawi (with field travel across selected districts)

Duration

10-12 weeks

About the Organization

SoCha is a leading Monitoring, Evaluation, and Learning (MEL) firm specializing in providing high-quality independent monitoring and evaluation services in fragile and conflict-affected environments. We have successfully implemented multi-year MEL and Third-Party Monitoring (TPM) platforms across Europe, Africa and Asia for major international donors, using innovative data collection approaches, rigorous financial oversight, and operational efficiency to ensure program success.

• Lead survey methodology, sampling strategy, and study design.
• Develop and refine survey instruments based on an existing beneficiary satisfaction framework.
• Oversee piloting, enumerator training, and quality assurance during data collection.
• Guide analysis that links findings to program performance and payment system design.
• Prepare inception, draft, and final reports; present results to stakeholders.
• Ensure ethical research standards, confidentiality, and secure data management.

• Proficiency with Stata, SPSS, or R.
• Excellent writing and presentation skills.

• Master’s degree or higher in economics, statistics, social sciences, or related field.
• At least 7 years leading household or beneficiary surveys.
• Demonstrated experience in social protection, digital payments, or financial inclusion.
• Proven ability to lead multidisciplinary survey teams and manage compressed timelines.
• Strong analytical skills.
• Experience in Malawi or Sub-Saharan Africa (preferred but not required).