Background

Public Service Pension Trust Fund (PSPTF) is an Institution that was established in compliance with the Pension Act (CAP 55:02) to oversee the administration of the Public Service Contributory Pension Scheme. The Fund is now inviting applications from suitably qualified Malawians to fill the vacant position of Temporary Benefits Administration Clerk that exists at the Secretariat Office. The successful candidates shall be appointed on 6 months’ contract.

Purpose of the Job

To provide administrative assistance to the benefits division through the execution of general clerical functions, with the objective of reducing accumulated work volumes.

Key Duties and Responsibilities

Document Management & Processing:

• Accurately review, verify, and record beneficiary nomination forms
• Prepare, scan, and photocopy confidential employee benefits files with a high degree of accuracy and discretion.
• Maintain both electronic filing systems and physical filing systems, ensuring all documents are organized and easily retrievable.
• Assist in the audit and cleaning of outdated records in compliance with PSPTF data retention policies.

Claims Support & Follow-Up

• Act as a liaison between members, service providers, and the Benefits team to facilitate the claims process.
• Proactively follow up on the status of submitted insurance claims
• Prepare and compile necessary documentation for claims submissions.
• Update internal trackers and databases with claim status information to ensure transparency.

Administrative Support:

• Provide general clerical support to the Benefits team, including data entry, mail sorting, and responding to basic employee inquiries by directing them to appropriate resources.
• Uphold strict confidentiality standards in handling all sensitive employee information

Qualifications and Experience

• Bachelor’s degree either in Human Resources, Public Administration, Insurance or Business Administration/Management from a recognized Institution.
• A working experience of not less than 3 years in the relevant field.

Knowledge, Skills and Abilities.

• Strong interpersonal skills.
• Ability to work in a team environment
• Good communication skills both oral and written
• Good understanding of pension Act
• Attention to detail
• Integrity, honesty and confidentiality
• Strong understanding of pension regulations
• Excellent organizational skills
• Sound computer literacy
• Customer-focused

• Accurately review, verify, and record beneficiary nomination forms
• Prepare, scan, and photocopy confidential employee benefits files with a high degree of accuracy and discretion.
• Maintain both electronic filing systems and physical filing systems, ensuring all documents are organized and easily retrievable.
• Assist in the audit and cleaning of outdated records in compliance with PSPTF data retention policies.
• Act as a liaison between members, service providers, and the Benefits team to facilitate the claims process.
• Proactively follow up on the status of submitted insurance claims
• Prepare and compile necessary documentation for claims submissions.
• Update internal trackers and databases with claim status information to ensure transparency.
• Provide general clerical support to the Benefits team, including data entry, mail sorting, and responding to basic employee inquiries by directing them to appropriate resources.
• Uphold strict confidentiality standards in handling all sensitive employee information

• Strong interpersonal skills.
• Ability to work in a team environment
• Good communication skills both oral and written
• Good understanding of pension Act
• Attention to detail
• Integrity, honesty and confidentiality
• Strong understanding of pension regulations
• Excellent organizational skills
• Sound computer literacy
• Customer-focused

• Bachelor’s degree either in Human Resources, Public Administration, Insurance or Business Administration/Management from a recognized Institution.
• A working experience of not less than 3 years in the relevant field.