Background

Build Africa is Malawi’s Megastore brand providing a wide range of Hardware & Homeware supplies. We are requiring the services of a fully qualified and competent Tools – Fix and Fasteners Sales Consultant.

Key Responsibilities

• Be a player in the development of collective performance.
• Daily Routine: Consistently adhere to and execute the daily routines and weekly tasks within the department, ensuring timely and accurate completion.
• Store Maintenance: Keep the sales floor clean, organized, and well maintained. Ensure that products are neatly arranged, and aisles are free of obstacles.
• Customer Assistance: Provide exceptional customer service by helping customers identify their needs, offering product recommendations, and answering any questions about products, tools, or materials.
• Sales Support: Actively engage in upselling and cross-selling by suggesting complementary products, upgrades, or accessories based on customer needs.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring all stock is priced and displayed correctly.

Requirements

• Experience in hardware, tools, or a related sales environment is an added advantage.
• Good communication and customer service skills.
• Honest, proactive, and results-oriented.

• Be a player in the development of collective performance.
• Daily Routine: Consistently adhere to and execute the daily routines and weekly tasks within the department, ensuring timely and accurate completion.
• Store Maintenance: Keep the sales floor clean, organized, and well maintained. Ensure that products are neatly arranged, and aisles are free of obstacles.
• Customer Assistance: Provide exceptional customer service by helping customers identify their needs, offering product recommendations, and answering any questions about products, tools, or materials.
• Sales Support: Actively engage in upselling and cross-selling by suggesting complementary products, upgrades, or accessories based on customer needs.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring all stock is priced and displayed correctly.

• Good communication and customer service skills.
• Honest, proactive, and results-oriented.

• Experience in hardware, tools, or a related sales environment is an added advantage.