About Us

Quality Made Affordable

Job Description

We are seeking detail-oriented and customer-focused individuals to join our team as a Virtual order support agent. In this role, you will provide remote order-taking services for restaurant clients via telephone and web-based ordering systems. You will handle drive-thru and inbound phone orders, ensuring accuracy, speed, and a high-quality customer experience. This position requires working night shifts at an office location. It is not a remote position. Freelancework platform

Key Responsibilities:

• Provide remote order-taking services to restaurant clients through phone or the Company’s web-based platform.
• Handle drive-thru and inbound food orders from customers placing restaurant orders.
• Complete required training and certification before working live shifts, including:
  • Learning a POS interface or client-specific POS systems. (electronic order taking)
  • Mastering assigned client menus.
  • Passing a live evaluation to certify readiness.
• Utilize third-party platforms for communication, support, and training as needed.
• Adhere to client-specific protocols, including scripting, steps of service, upselling, and customer service standards.
• Submit technical support requests or incident reports as necessary.
• Perform any additional duties related to remote order-taking services.

Communications& Media Studies

Ideal for recent diploma graduates in a relevant field.

Requirements

Minimum Qualifications:

• Grade 12 Certificate or higher; a college diploma is an advantage.
• High proficiency in English and must have a good American accent.
• Experience in fast customer service environments is a plus.

Key Skills:

• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Computer literacy and ability to use web-based tools.
• Leadership potential and teamwork.
• Ability to follow structured processes and maintain quality standards.
• Comprehension and mental agility to understand English accents.
• Previous experience or background knowledge of food menu items is a plus.

Service Level Expectations:

• Maintain high call quality and compliance per client guidelines.
• Respond quickly to AI-escalated calls, with responsiveness benchmarks outlined during training.

• Provide remote order-taking services to restaurant clients through phone or the Company’s web-based platform.
• Handle drive-thru and inbound food orders from customers placing restaurant orders.
• Complete required training and certification before working live shifts, including: Learning a POS interface or client-specific POS systems. (electronic order taking), Mastering assigned client menus., Passing a live evaluation to certify readiness.
• Utilize third-party platforms for communication, support, and training as needed.
• Adhere to client-specific protocols, including scripting, steps of service, upselling, and customer service standards.
• Submit technical support requests or incident reports as necessary.
• Perform any additional duties related to remote order-taking services.

• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Computer literacy and ability to use web-based tools.
• Leadership potential and teamwork.
• Ability to follow structured processes and maintain quality standards.
• Comprehension and mental agility to understand English accents.
• Previous experience or background knowledge of food menu items is a plus.

• Grade 12 Certificate or higher; a college diploma is an advantage.
• High proficiency in English and must have a good American accent.
• Experience in fast customer service environments is a plus.