WATER SOLUTIONS SPECIALIST

Department: Water Solutions Division

Reports To: Commercial Manager

Location: Hallmark Limited, Malawi

Job Title

Water Solutions Specialist – Technical Sales & Business Development

Department

Water Solutions Division

Reports To

Commercial Manager

Location

Hallmark Limited, Malawi (with regional travel as required)

Job Purpose

The Water Solutions Specialist is a commercially driven technical professional responsible for sales, marketing, business development, and client service across Hallmark Limited’s water industry portfolio, including:

• Smart and conventional water meters
• Pipes, fittings, and network components
• Water treatment chemicals
• NRW (Non-Revenue Water) solutions
• Monitoring, analytics, and utility support solutions

The role blends technical expertise with commercial execution, positioning Hallmark as a trusted partner to water utilities, municipalities, regulators, NGOs, and development partners.

Requirements

Key Responsibilities

1. Technical Sales & Revenue Generation
   Drive sales of water solutions to utilities, councils, irrigation schemes, and industrial users.
   Achieve approved quarterly and annual sales targets.
   Conduct technical and commercial needs assessments with utility engineers and management.
   Prepare competitive quotations, proposals, and tender submissions.
   Support pilot projects, demonstrations, and proof-of-concept deployments.
2. Business Development & Market Expansion
   Identify and develop new market opportunities in NRW reduction, metering, treatment, and network optimisation.
   Secure new utility, institutional, and donor-funded projects.
   Develop long-term framework agreements with key water sector clients.
   Support expansion into regional markets where applicable.
3. Client Engagement & Account Management
   Act as the primary relationship manager for assigned water sector clients.
   Conduct regular site visits, technical reviews, and performance follow-ups.
   Ensure timely resolution of technical and commercial issues.
   Maintain high client satisfaction and repeat business levels.
4. Marketing & Sector Positioning
   Support marketing initiatives, sector presentations, and technical workshops.
   Represent Hallmark at water sector conferences, utility forums, and stakeholder meetings.
   Contribute to solution positioning for NRW, revenue assurance, and water quality improvement.
5. Supplier & Partner Coordination
   Work with international and regional suppliers of meters, chemicals, and water technologies.
   Support supplier negotiations, product approvals, and technical training.
   Coordinate joint demonstrations, pilots, and client engagements.
6. Regulatory Compliance & Quality Assurance
   Ensure solutions comply with water sector regulations, standards, and utility requirements.
   Support documentation, certification, and quality assurance processes.
   Ensure proper handling, storage, and application of water treatment chemicals.
7. Reporting & Performance Management
   Maintain accurate CRM records, pipelines, and forecasts.
   Submit timely sales, activity, and performance reports.
   Track KPIs and implement corrective actions where performance gaps exist.

Qualifications & Experience

Academic Qualifications

• Bachelor’s degree in Water Engineering, Civil Engineering, Environmental Engineering, Chemistry, Hydrology, or related field.
• Postgraduate training in water management, NRW, utility management, or sales is an added advantage.

Experience

• Minimum 5 years’ experience in the water sector, technical sales, or utility-facing roles.
• Proven experience working with water utilities, councils, NGOs, or donor-funded projects.
• Exposure to water metering, NRW reduction, treatment chemicals, or network infrastructure preferred.

Skills & Competencies

• Strong technical–commercial acumen.
• Excellent proposal writing and presentation skills.
• Understanding of utility procurement and donor processes.
• Strong relationship-building and negotiation skills.
• Analytical and solution-oriented mindset.
• Willingness to travel.
• Valid driver’s license preferred.

• Drive sales of water solutions to utilities, councils, irrigation schemes, and industrial users.
• Achieve approved quarterly and annual sales targets.
• Conduct technical and commercial needs assessments with utility engineers and management.
• Prepare competitive quotations, proposals, and tender submissions.
• Support pilot projects, demonstrations, and proof-of-concept deployments.
• Identify and develop new market opportunities in NRW reduction, metering, treatment, and network optimisation.
• Secure new utility, institutional, and donor-funded projects.
• Develop long-term framework agreements with key water sector clients.
• Support expansion into regional markets where applicable.
• Act as the primary relationship manager for assigned water sector clients.
• Conduct regular site visits, technical reviews, and performance follow-ups.
• Ensure timely resolution of technical and commercial issues.
• Maintain high client satisfaction and repeat business levels.
• Support marketing initiatives, sector presentations, and technical workshops.
• Represent Hallmark at water sector conferences, utility forums, and stakeholder meetings.
• Contribute to solution positioning for NRW, revenue assurance, and water quality improvement.
• Work with international and regional suppliers of meters, chemicals, and water technologies.
• Support supplier negotiations, product approvals, and technical training.
• Coordinate joint demonstrations, pilots, and client engagements.
• Ensure solutions comply with water sector regulations, standards, and utility requirements.
• Support documentation, certification, and quality assurance processes.
• Ensure proper handling, storage, and application of water treatment chemicals.
• Maintain accurate CRM records, pipelines, and forecasts.
• Submit timely sales, activity, and performance reports.
• Track KPIs and implement corrective actions where performance gaps exist.

• Strong technical–commercial acumen.
• Excellent proposal writing and presentation skills.
• Understanding of utility procurement and donor processes.
• Strong relationship-building and negotiation skills.
• Analytical and solution-oriented mindset.
• Willingness to travel.
• Valid driver’s license preferred.

• Bachelor’s degree in Water Engineering, Civil Engineering, Environmental Engineering, Chemistry, Hydrology, or related field.
• Postgraduate training in water management, NRW, utility management, or sales is an added advantage.
• Minimum 5 years’ experience in the water sector, technical sales, or utility-facing roles.
• Proven experience working with water utilities, councils, NGOs, or donor-funded projects.
• Exposure to water metering, NRW reduction, treatment chemicals, or network infrastructure preferred.