Vacancy title:
2 Customer Care Clerk- Remote Based

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office, Customer Service]

Jobs at:
Credit Data CRB Limited

Deadline of this Job:
Friday, January 16 2026

Duty Station:
This Job is Remote

Summary
Date Posted: Wednesday, January 7 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Overview

CREDIT DATA CRB LIMITED is a Malawian Credit Reference Bureau situated in Blantyre. The Bureau aims to seal the credit information gap.

Credit Data CRB Limited now invites applications from candidates who meet the qualifications and experience stated below to fill the vacant positions as follows:

CUSTOMER CARE CLERK- REMOTE BASED (2)

Reports to: Relevant Supervisor

Functional Reporting: Customer Care Manager

Summary:

We are seeking a professional and customer-focused Customer Care Clerk to serve as the frontline representative of the Bureau. The role involves handling enquiries, disputes, and complaints while ensuring excellent service and compliance with procedures.

Key Responsibilities:

• Provide friendly and efficient customer service across multiple channels
• Receive, process, and follow up on enquiries, disputes, and complaints
• Liaise with clients, data providers, and internal departments
• Ensure timely resolution and accurate record-keeping
• Educate customers and data providers on Bureau processes

Qualifications & Skills:

• Diploma/Certificate in Customer Service, Business/Public Administration, Social Sciences, Community Development, or related field
• Customer care or call-center experience is an advantage
• Strong communication, organizational, and computer skills
• Ability to work under pressure with professionalism and confidentiality.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested applicants should send their cover letter, CV (including  addresses for the referees), and copies of certificates to the following address by the close of business on 16th January, 2026:

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