Vacancy title:
Call Center Agent

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Admin & Office, Communications & Writing]

Jobs at:
EPay Mobile Money

Deadline of this Job:
Wednesday, June 3 2026

Duty Station:
Lilongwe | Lilongwe

Summary
Date Posted: Monday, June 1 2026, Base Salary: Not Disclosed

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Learn more about EPay Mobile Money
EPay Mobile Money jobs in Malawi

JOB DETAILS:

About EPay Mobile Money

EPay Mobile Money delivers digital payment services across Malawi. Services include money transfers, merchant payments, and bill payments. The focus stays on safe, affordable, and accessible financial services.Advertise in Malawi

Job Overview

The Call Center Agent handles customer inquiries through phone and digital channels. The role focuses on issue resolution, service guidance, and accurate record keeping. The agent represents the brand during every customer interaction.

Key Responsibilities

• Receive and respond to customer calls and messages
• Resolve transaction, account, and service complaints
• Escalate complex issues following set procedures
• Record all interactions accurately in tracking tools
• Educate customers on EPay products and usage
• Meet daily service and quality targets

Qualifications and Skills

• Diploma in Business, ICT, or a related field
• Experience in customer service or call center operations
• Clear verbal and written communication skills
• Strong problem-solving ability
• Basic computer skills and data entry accuracy
• Customer-focused mindset and professionalism

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Send a CV, certificates, and cover letter  by 3rd June 2026.

Application should be sent as a single document.

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