A leading national payment infrastructure initiative that connects banks, mobile money operators, fintechs, insurance companies, microfinance institutions, Government, and businesses is seeking to recruit dynamic and highly skilled support staff to strengthen the backbone of the country’s digital financial ecosystem.

We are looking for motivated professionals who are passionate about technology, innovation, and delivering highly available digital financial services that drive national digital transformation.

Location: Blantyre

CARDS OPERATIONS OFFICER

Reports To: Head of Operations

Role Overview

Offer day-to-day cards operations and administration support.

Key Responsibilities

• Manage cards operations and cards lifecycles
• Manage a secure chain of custody, stock handling. inventory controls and reconciliation processes
• Support the monitoring and smooth running of national switch operations, including transaction processing, system availability, and incident escalation
• Assist in the coordination of operational activities with participating financial institutions, service providers, and internal technical teams on cards operations
• Maintain accurate operational records, logs, reports, and documentation for compliance and audit purposes
• Ensure compliance with national and international card scheme standards and adherence to information security standards on cards payments
• Provide office administration support including coordination of meetings, filing systems, correspondence, and general office logistics.
• Assist in tracking operational issues, ensuring timely resolution and follow-up with relevant stakeholders
• Inventory management
• Support implementation of operational procedures, controls, and service level agreements (SLAs).

Qualifications and Experience

• Bachelor’s degree in IT related field.
• At least 2-4 years’ experience in operations support, administrative coordination in a financial services environment
• Experience in payments systems, banking operations, or digital financial services will be an added advantage.
• Knowledge of PCI DSS and ISO 8583 messaging standards
• Experience in a switch or banking environment or shared payment infrastructure and working with multi-stakeholder environments is desirable

Key Competencies

• Strong organizational and coordination skills
• Attention to detail and ability to work under pressure
• Good communication and stakeholder engagement skills
• Problem-solving and incident tracking abilities
• Understanding of IT systems and operational processes
• Ability to operate in a high-availability and mission-critical environment

• Manage cards operations and cards lifecycles
• Manage a secure chain of custody, stock handling. inventory controls and reconciliation processes
• Support the monitoring and smooth running of national switch operations, including transaction processing, system availability, and incident escalation
• Assist in the coordination of operational activities with participating financial institutions, service providers, and internal technical teams on cards operations
• Maintain accurate operational records, logs, reports, and documentation for compliance and audit purposes
• Ensure compliance with national and international card scheme standards and adherence to information security standards on cards payments
• Provide office administration support including coordination of meetings, filing systems, correspondence, and general office logistics.
• Assist in tracking operational issues, ensuring timely resolution and follow-up with relevant stakeholders
• Inventory management
• Support implementation of operational procedures, controls, and service level agreements (SLAs).

• Strong organizational and coordination skills
• Attention to detail and ability to work under pressure
• Good communication and stakeholder engagement skills
• Problem-solving and incident tracking abilities
• Understanding of IT systems and operational processes
• Ability to operate in a high-availability and mission-critical environment

• Bachelor’s degree in IT related field.
• At least 2-4 years’ experience in operations support, administrative coordination in a financial services environment
• Experience in payments systems, banking operations, or digital financial services will be an added advantage.
• Knowledge of PCI DSS and ISO 8583 messaging standards
• Experience in a switch or banking environment or shared payment infrastructure and working with multi-stakeholder environments is desirable